remote it support engineer (server) [$5,000 - $5,500] in Singapore

posted
contact
melissa low, randstad
job type
permanent
salary
S$ 4,500 - S$ 5,500 per month

job details

posted
location
singapore
specialism
information technology
job type
permanent
working hours
Full-Time
salary
S$ 4,500 - S$ 5,500 per month
experience
2 years
reference number
91M0154314_1616259690
contact
melissa low, randstad
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job description

  • Permanent role - Remote IT Support Engineer (Server)
  • US Market Leading MNC
  • $4,500 to $5,500 basic (Work from home arrangement)

about the company

Our client is a market leader US based MNC.

We are hiring a Remote IT Support Engineer (Systems) who is keen to join their talented team.

This is a permanent opportunity, with attractive remuneration.



about the job

In this role, you will provide remote support for US based clients and provide excellent L2 support.

You will be required to:

  • Remotely provide technical support to clients and users - diagnose and troubleshoot IT issues
  • Troubleshooting assistance remotely via telephone and email on products
  • Manage service request and incident management processes to meet SLAs
  • Supports modifying and maintaining Microsoft ACL tables (file / folder permissions), Active Directory Architecture, Microsoft clustering, and performance monitoring techniques on server software and hardware.
  • Supports VMWare systems in a production environment.
  • Documentation of all actions taken in the appropriate systems to resolve issues.

This role offers flexibility and work life balance.



skills and experience required

To succeed in this position, you will need:

  • Diploma or degree in IT or related discipline
  • Min 2 years of relevant experience in IT Remote Support and troubleshooting skills
  • Experience in servers or storage hardware (Storage Area Networks)
  • Understanding of EMC SAN Storage hardware
  • Experience in VMWare is a plus (not mandatory)
  • Able to commit to work at 6am to 2pm (shift schedule) and no night shift.



To apply online please use the 'apply' function, alternatively you may contact Melissa at melissa.low(at)randstad.com.sg

(EA: 94C3609/ R1658081)

skills

remote support, remote it support, desktop, helpdesk, it support, systems, server, servers, vmware, system administration, system engineer, troubleshooting, IT

qualification

Min 2 years of relevant experience in IT Remote Support and troubleshooting skills
Experience in servers or storage hardware (Storage Area Networks)

educational requirements

Associate Degree/Diploma