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retail commercial manager / director - luxury / beauty.

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    job details

    Retail Commercial Manager / Director - Retail Luxury / Lifestyle

    Our client is a Global MNC within the retail luxury sector. With a strong heritage and forward thinking mindset, they pride themselves for being an innovative firm that specialises in producing luxury prestidge beauty / fragrances for the consumers around the globe.

    Job description

    • Reporting to the GM based in Singapore, the person is responsible for commercial goals and client experience across the retail network in line with international corporate guidelines and in collaboration with local & regional & HQ teams. You will get to monitor and review the performance of each store and partners with the GM to enhance performance across sales, client experience, store and team productivity, operations and compliance. You will be responsible for ensuring that Boutique / Counter Manager maximise the commercial performance of their retail stores and deliver exceptional guest experience.

    Doors under supervision: Boutiques / Department Store / Retailers

    Commercial Business Objectives

    • Build stores performance goals and continuously review & drive performance across sales, retail KPIs, non-selling activities,
    • Ensure achievement of retail sales target across the market as well as gain of ranking objectives,
    • Set, drive, and follow up on individual and collective sales objectives, on daily, weekly and monthly basis,
    • Review on a regular basis sell out performance and provide insights, feedback and action plan if needed to improve results and further gain market share
    • For Boutique network, lead and plan activities to drive traffic to store but also develop brand loyalty of our existing customer database,
    • Create an understanding of the consumer through spending time in stores, reinforcing the use of Retail Operations provided training tools, and personally demonstrating how to foster a consumer centric culture,
    • Define and implement an incentive plan (focusing on products and mechanisms) to drive sales objectives. Share constant feedback on efficacy and results,
    • Define, implement and monitor brand ambassadors’ commission scheme while ensuring key retail KPI are monitored and challenged
    • TALENT MANAGEMENT
    • Responsible for hiring of sales ambassadors productivity & optimization with the ultimate goal of delivering service excellence through an elevated Client experience
    • Participate in talent recruitment, including field complements, pay structures, incentive programs, management and retention strategies in collaboration with the training team,
    • Responsible for the sales ambassadors’ management and daily/monthly briefing,
    • Ensure the development of the Sales Ambassadors through regular coaching & appraisal with trainer support in order to identify potential development opportunities and ensure staff retention,
    • Create a positive and strong synergy within the team, ensure best mindset and lead them by example,
    • RETAIL EXCELLENCE:

    Monitor operational performance of store operations inclusive of inventory flows and accuracy, team operational productivity, stock organization and training through hands on coaching in store and partnership with retail therefore ensuring solid operational knowledge for all team members, inclusive of new hires, with continuous coaching in support of service excellence

    • Ensure the perfect execution of counter events and store animations
    • Effectively manage the store teams to ensure full operational compliance
    • CRM
    • Lead and manage a network of VIP customers through a wide variety of events throughout the year
    • Build a strong connection with key business partners to develop CRM strategy and grow market share,
    • Accelerate partnership with key sister brands & private club to recruit ultra-premium customer
    • REPORT / ANALYSIS
    • Weekly sales report and market insight
    • Monthly report on the Brands performance & market insight
    • Sell out analysis to assess performance and drive business

    Requirement:

    • Minimum Degree-holder
    • At least 10 years of working experience within the luxury / beauty industry and minimum 5 years in a management capacity
    • Experience in luxury retail with successful track record in Retail Analytics, industry leading Retail KPIs and proven leadership
    • Entrepreneurial and driven personality

    You will be part of a multi brand role and with an organisation that takes pride in its vision in continuous product innovation in the long term.

    To apply online please use the 'apply' function. (EA: 94C3609/ R1325492 )


    Applicants must be fully vaccinated or have a valid exemption in accordance with MOM’s regulations to allow them to enter the workplace. Applicants may be required to share verifiable COVID-19 vaccination documents or proof of a valid exemption at the point of offer. Randstad Pte. Limited and/or the Client reserves the right to withdraw an offer if the applicant fails to provide verifiable COVID-19 vaccination and/or proof of exemption documents.

    Retail Commercial Manager / Director - Retail Luxury / Lifestyle

    Our client is a Global MNC within the retail luxury sector. With a strong heritage and forward thinking mindset, they pride themselves for being an innovative firm that specialises in producing luxury prestidge beauty / fragrances for the consumers around the globe.

    Job description

    • Reporting to the GM based in Singapore, the person is responsible for commercial goals and client experience across the retail network in line with international corporate guidelines and in collaboration with local & regional & HQ teams. You will get to monitor and review the performance of each store and partners with the GM to enhance performance across sales, client experience, store and team productivity, operations and compliance. You will be responsible for ensuring that Boutique / Counter Manager maximise the commercial performance of their retail stores and deliver exceptional guest experience.

    Doors under supervision: Boutiques / Department Store / Retailers

    Commercial Business Objectives

    • Build stores performance goals and continuously review & drive performance across sales, retail KPIs, non-selling activities,
    • Ensure achievement of retail sales target across the market as well as gain of ranking objectives,
    • Set, drive, and follow up on individual and collective sales objectives, on daily, weekly and monthly basis,
    • Review on a regular basis sell out performance and provide insights, feedback and action plan if needed to improve results and further gain market share
    • For Boutique network, lead and plan activities to drive traffic to store but also develop brand loyalty of our existing customer database,
    • Create an understanding of the consumer through spending time in stores, reinforcing the use of Retail Operations provided training tools, and personally demonstrating how to foster a consumer centric culture,
    • Define and implement an incentive plan (focusing on products and mechanisms) to drive sales objectives. Share constant feedback on efficacy and results,
    • Define, implement and monitor brand ambassadors’ commission scheme while ensuring key retail KPI are monitored and challenged
    • TALENT MANAGEMENT
    • Responsible for hiring of sales ambassadors productivity & optimization with the ultimate goal of delivering service excellence through an elevated Client experience
    • Participate in talent recruitment, including field complements, pay structures, incentive programs, management and retention strategies in collaboration with the training team,
    • Responsible for the sales ambassadors’ management and daily/monthly briefing,
    • Ensure the development of the Sales Ambassadors through regular coaching & appraisal with trainer support in order to identify potential development opportunities and ensure staff retention,
    • Create a positive and strong synergy within the team, ensure best mindset and lead them by example,
    • RETAIL EXCELLENCE:

    Monitor operational performance of store operations inclusive of inventory flows and accuracy, team operational productivity, stock organization and training through hands on coaching in store and partnership with retail therefore ensuring solid operational knowledge for all team members, inclusive of new hires, with continuous coaching in support of service excellence

    • Ensure the perfect execution of counter events and store animations
    • Effectively manage the store teams to ensure full operational compliance
    • CRM
    • Lead and manage a network of VIP customers through a wide variety of events throughout the year
    • Build a strong connection with key business partners to develop CRM strategy and grow market share,
    • Accelerate partnership with key sister brands & private club to recruit ultra-premium customer
    • REPORT / ANALYSIS
    • Weekly sales report and market insight
    • Monthly report on the Brands performance & market insight
    • Sell out analysis to assess performance and drive business

    Requirement:

    • Minimum Degree-holder
    • At least 10 years of working experience within the luxury / beauty industry and minimum 5 years in a management capacity
    • Experience in luxury retail with successful track record in Retail Analytics, industry leading Retail KPIs and proven leadership
    • Entrepreneurial and driven personality

    You will be part of a multi brand role and with an organisation that takes pride in its vision in continuous product innovation in the long term.

    To apply online please use the 'apply' function. (EA: 94C3609/ R1325492 )


    Applicants must be fully vaccinated or have a valid exemption in accordance with MOM’s regulations to allow them to enter the workplace. Applicants may be required to share verifiable COVID-19 vaccination documents or proof of a valid exemption at the point of offer. Randstad Pte. Limited and/or the Client reserves the right to withdraw an offer if the applicant fails to provide verifiable COVID-19 vaccination and/or proof of exemption documents.