about the company
Our client is one of the world's leading producers of biodegradable ingredients of natural origin, for food and beverages, healthcare, personal care as well as various other industrial applications.
about the job
... - Order handling with SAP system including transfer to Order Processing in the respective plants
- Contact for both customers and their production plants (mainly Order Processors) regarding for example orders, order amendments, transport issues, etc.
- Handling of communication with customers, for example feedback on inquiries, best possible servicing autonomously and on request of Area Sales Manager (ASM) and Managing Director (MD) as well as general communication
- Maintain/update product prices in SAP
- Initiate new customer data/amend customer data by sending customer creation sheet (CCS) to the Order Processing of the Plants when necessary
- Handling of customer questionnaires and technical inquiries via the Technical Service Managers
- Handling of sample requests via SAP
- Handling of complaints via SAP including clear and timely communication with customer, Business Managers (BMs) and other stakeholders involved
- Archiving of relevant documents (physically and digitally)
- Following up on shipments
Administration
- Handling of incoming and outgoing (physical) post, parcels, etc. on demand
- Taking calls coming in via the general telephone line (shared duty with other SAs)
- Managing stock of commercial prints/brochures/samples, including timely ordering at HQ
- Assistance to the Sales Department when asked and also proactively for any communication regarding general administration
skills and experiences required
- Diploma in business administration or equivalent
- At least 3 years’ work experience as sales support, order processing or supply chain management related role
- Meticulous, diligent and professional
- Good writing and verbal communication skills
- Proficient in Microsoft office applications, including Words and Excel, SAP experience is good to have
If you believe you have the right skills, experience and drive to succeed, please apply now.
EA: 94C3609 / Reg: R1872162 (Consultant in charge - Colleen Wang)