Immediate position
1 year contract
Along Shenton Way
About the company
One of the top investment firm is looking for an Sales Operations Analyst to join the Sales Operations team. You will be responsible for providing sales support and contract administration to a dedicated team of sales professionals in the maintenance of existing accounts and new clients, in addition to ensuring compliance with organizational standards and protocol. The ideal candidate has some prior experience in operations or paralegal. Successful Sales Operations Analysts are conscentious and outgoing, have excellent communication skills, and demonstrate exceptional organizational, prioritational and multitasking abilities. Attention to detail and the ability to prioritize is essential.
About the role
This role will provide administrative assistance to the Director of IIG and support the International Investment Group Director’s Office. To succeed in this role, good to have previous experience supporting executives and teams from the financial services industry. You should demonstrate a high degree of integrity, initiative, attention to details and independence in working on highly confidential matters. We are looking for an Analyst/Associate, Administration & Business Support (1 year contract) to join the team. Your Key Responsibilities as follows :
- New and Renewal Contract management and administration (preparation, execution and record retention)
- Review contracts, validate CRM data, and ensure compliance with internal policies and best practices.
- Provide administrative support for a group of Operations Analysts. Support would include processing sales orders, managing subsequent changes/adjustments, reporting on product usage and contract signature/stamping.
- Process sales orders for a dedicated team of Operations Analysts. Manage subsequent changes or adjustments requested. Exercise judgment throughout the process to escalate potential issues as necessary and ensure compliance with SOX controls.
- Manage fulfillment for web-based products with attention to timeliness and accuracy ensuring compliance with license parameters. Permission/de-permission end users, process user changes, and provide a high level of customer support to confirm access or resolve basic access issues.
- Provide Operations Analysts and/or Sales team members with user lists, usage analysis, account information, monitor trials and provide other reports as needed.
- Resolve internal and external client issues or inquiries related to invoicing, collections, permissioning, sales credit and recognition. Coordinate with Legal, Finance, Collections, Sales Administration and Client Services in global offices as needed to ensure client queries are resolved completely and promptly.
- Utilize CRM (Salesforce.com) to maintain accurate client and transaction data. Drive data accuracy and integrity in Salesforce.com and related business tools. Provide data quality reports to Operations Managers.
- Work on initiatives focused on improving data quality and driving greater efficiency, transparency, or accuracy as assigned manager.
- Maintain accurate data in database throughout the sales cycle, ensuring consistency and accuracy in managing trials, clients and prospects. Assist with maintenance of the forecasted sales data.
- Maintain a high level of customer care through successful follow up with invoice changes/problems, permissioning problems, product queries, and maintenance of contact details.
- Ad-hoc administrative or contract support as requested.
skills and experience required
- Bachelor’s degree
- 2-3 years of experience of finance, accounting or legal (paralegal) preferred
- Relevant experience in either operations or paralegal preferably within finance or sales industries.
- Relevant experience preparing contracts helpful
- Proficiency with Microsoft Word and Excel is required, and familiarity with Microsoft Access or databases is preferred.
- Strong organizational skills, attention to detail and the ability to manage multiple projects with given timelines
To apply online, please click on the appropriate link.
Applicants must be fully vaccinated or have a valid exemption in accordance with MOM’s regulations to allow them to enter the workplace. Applicants may be required to share verifiable COVID-19 vaccination documents or proof of a valid exemption at the point of offer. Randstad Pte. Limited and/or the Client reserves the right to withdraw an offer if the applicant fails to provide verifiable COVID-19 vaccination and/or proof of exemption documents. To apply online, please click on the appropriate link.
EA: 94C3609 / R1110392
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