about the company
Our client, one of the top players in the general insurance industry and providing the best service and experience to all customers.
about the job
In this position as a Sales Trainer, you will be reporting into the HOD and responsible for providing all training and coaching across various departments such as Customer Service, Direct Sales, Telesales and Claims.
As a Sales Trainer, you will be responsible to partner closely with HODs and Team Leaders from various departments to ensure all training and coaching are conducted regularly and promptly. You will be expected to develop and deliver a clear framework for learning, development and training purposes. Additionally, you will be required to organise and run all training sessions such as refresher, induction, objection handling, role play and coming up with learning/training materials.
Ideal incumbent must be a hands on person and willing to roll up sleeve but also a thinker. The incumbent needs to look at existing process and suggest changes or new way of working.
skills and experience required