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sap support specialist / analyst / executive.

job details

summary

    job details
    • Team management experience of the AMS / External vendors
    • Exposure to multiple SAP modules

    About the company

    Our Client is a market leader within their industry. They have a well-established presence of more than 70 years with a global footprint of more than 15 countries. With rapid expansion plan, they are now looking for a new SAP Support Executive to be a part of their team here in their Singapore Regional Headquarters.



    About the job


    Reporting to the SAP manager, Your role involves:

    Managing the SAP first line support team / SAP Application Manager Service providers to ensure SLA’s are being met

    Ensuring Support calls are effectively triaged and resolved in a timely way as well as setting the priority of calls.

    Ensuring the integrity of the SAP landscape (functional consistency) and proactively working with 3rd Parties to ensure it is patched and maintained in line with current best practice.

    Reviewing Change Request Quotes from SAP Application Outsource Team and ensuring the company gets maximum value from its suppliers.

    Complying to the defined best practice SAP support and change control processes.

    Ensuring systems are managed efficiently, are resilient, backed up appropriately and that a DR solution is in place and tested annually with the SAP Application/Infrastructure Outsourcing team. The SAP support Analyst will also feed into any business continuity planning.

    Skills and experience required
    As a successful applicant, you will have at least 5 years of experience in SAP support. Proven track record in incident and change management is required for this role.

    Experience in project implementation or coordination will be of added advantage.


    Whats on offer
    This is an excellent opportunity to join a leading end user environment with exposure to external vendor team management. You will have the exposure various modules (SAP SD MM FICO).


    To apply online please use the 'apply' function, alternatively you may contact Hoon Teck TAN at 6510 3633. (EA: 94C3609/ R1219669)

    • Team management experience of the AMS / External vendors
    • Exposure to multiple SAP modules

    About the company

    Our Client is a market leader within their industry. They have a well-established presence of more than 70 years with a global footprint of more than 15 countries. With rapid expansion plan, they are now looking for a new SAP Support Executive to be a part of their team here in their Singapore Regional Headquarters.



    About the job


    Reporting to the SAP manager, Your role involves:

    Managing the SAP first line support team / SAP Application Manager Service providers to ensure SLA’s are being met

    Ensuring Support calls are effectively triaged and resolved in a timely way as well as setting the priority of calls.

    Ensuring the integrity of the SAP landscape (functional consistency) and proactively working with 3rd Parties to ensure it is patched and maintained in line with current best practice.

    Reviewing Change Request Quotes from SAP Application Outsource Team and ensuring the company gets maximum value from its suppliers.

    Complying to the defined best practice SAP support and change control processes.

    Ensuring systems are managed efficiently, are resilient, backed up appropriately and that a DR solution is in place and tested annually with the SAP Application/Infrastructure Outsourcing team. The SAP support Analyst will also feed into any business continuity planning.

    Skills and experience required
    As a successful applicant, you will have at least 5 years of experience in SAP support. Proven track record in incident and change management is required for this role.

    Experience in project implementation or coordination will be of added advantage.


    Whats on offer
    This is an excellent opportunity to join a leading end user environment with exposure to external vendor team management. You will have the exposure various modules (SAP SD MM FICO).


    To apply online please use the 'apply' function, alternatively you may contact Hoon Teck TAN at 6510 3633. (EA: 94C3609/ R1219669)