senior customer service executive (call-centre) in Singapore

posted
contact
sze ming ong, randstad
job type
permanent
salary
S$ 3,800 - S$ 4,500 per month

job details

posted
location
singapore
specialism
corporate & legal support
job type
permanent
working hours
Full-Time
salary
S$ 3,800 - S$ 4,500 per month
reference number
91M0153124_1612936936
contact
sze ming ong, randstad
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job description

about the company
The company is a global MNC assisting various banks and payment networks in third-party rewards and loyalty programs. The Singapore office is well-established with a strong customer service team and solid management. They offer travel benefits, a flexible and comfortable working environment, and a diverse and friendly working culture.

about the job
As the Senior Customer Service Executive, you will be supporting a team of agents on escalated queries and helping them resolve complex issues. You will be providing assistance with ongoing training and support Team Leaders. Other responsibilities include keeping processes updated, streamline work operations and ensuring closure of cases. Other administrative duties will be assigned as well.

about the manager/team
You will report to the Customer Service Team Lead, working alongside a peer and a team.

skills and experience required
You must be tertiary-educated with minimum 3 years’ experience in a call centre environment handling inbound calls and emails. Handling web-based channels would be highly advantageous. You should be equipped with excellent English communication. This role is well-suited for somebody who is enthusiastic, resilient, adaptable and keen to work in a fast-paced team environment. You should also be self-motivated and be able to with minimal supervision and come with a fun outlook, positive attitude and can-do mindset.


Consultant in charge: Sze Ming Ong (EA: 94C3609/ R1984689)





skills

no additional skills required

qualification

no additional qualifications required

educational requirements

Associate Degree/Diploma