senior customer support, south apac in Singapore

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job details

life science
job type
reference number
rachel ren, randstad
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job description

about the company
A global leading biotechnology MNC that provides holistic offerings in healthcare and environmental solutions. With extensive global presence and broad spectrum of products, this company has received strong brand recognition across research, industrial, and clinical markets. Combining global network and innovative technologies, it offers immense career opportunities for its employees. If you are ambitious and embrace challenges, this will be the best platform to unleash your potential.

about the job

You will be instrumental in coordinating the delivery of enterprise-level product support and service activities. You will liaise between customers and technical support, product development, sales and field service to identify opportunities to improve sales-delivery workflow, reduce cost, and add value to the customer/client.

  • Manage Instrument or Field Service parts orders and shipments
  • Provide inventory and price data on request of field sales and service teams
  • Monitor and expedite all backorders/alerts to ensure the soonest fulfilment
  • Continual communication with Sales / Engineers with regard to order/shipment status
  • Coordinate and manage the return of field inventory to the territory service distribution center
  • Purchase materials from internal or external vendor to support Asia Service business

skills and experience required

  • Diploma or Degree in any discipline
  • 5 years+ of experience in a customer service role
  • Knowledge of supply chain and inventory management
  • Strong PC skills including SAP and MS Office (Excel, Word & PowerPoint)

To apply online please use the 'apply' function, alternatively you may contact Rachel at 6510 1338.
(EA: 94C3609/ R1767439 )


Customer Care, Customer Support, Customer Service, Operation, SAP, ERP, Logistics, Supply Chain


Diploma or Degree

educational requirements

Associate Degree/Diploma