senior executive - sales support in Singapore

About the company

My client is the world’s leading global logistics provider, supporting industry and trade in the global exchange of goods. Their business holds top positions in automotive, technology, consumer goods and logistics. With more than 76,000 colleagues worldwide, they welcome diversity and thrive on versatility, perspectives and skills. If you wish to be a part of a network that allows you to shape your career by encouraging you to contribute and truly make a difference, apply now.

About the job

As a Senior Sales Support Executive, you will be required to carry out a wide range of business support and coordination activities. This includes the maintaining and updating of customers list, handling of all telephone/email enquiries for airfreight, ocean freight and land transport, preparation/follow up of rates quotations, proposals and RFQ/RFP to customers to improve hit rate, building and identifying areas of growth with the existing customers to improve customer experience and satisfaction, monitoring incoming emails of respective sales and support backup whenever they are out of the office, Liaising with Salesmen for follow-up Sales Calls / appointments to grow existing customers and promote new account acquisition, correspond distribution and maintain updated filing, handle customer complaints/disputes as well as update, improve and monitor adherence to Customer Profiles (SOP’s).

The incumbent is also required to possess high learning agility in analyzing customers' shipment pattern, deep dive into issues related to shipment performance, Identify and keep up with sales trends, work with account managers to create and implement targeted sales strategies, prepare powerpoint and reports for customers' business reviews and provide other sales related support as required.

About the manager/team

You will be working in the sales and sales planning department, made up of a small team of 5-6 people and report directly to the general manager of sales.

Skills and experience required

The incumbent has to be tertiary-educated with at least 2 years of relevant industry experience. To excel in this role, you should possess an outgoing personality and good interpersonal skills to be able to work well both in a team and individually as well as establish good rapport with clients. Attention to detail is an essential quality for this position as you will be required to interpret sales metics and perform data entry tasks. Candidates with proficiency in data visualisation tools like Power BI and Tableau will be advantageous.



To apply online please use the 'apply' function, alternatively you may contact Carmen Tan at 6510 1333 .
(EA: 94C3609/ R2196577 )