senior / field service engineer in Singapore

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job details

posted
location
singapore
specialism
construction & property
job type
permanent
working hours
Full-Time
reference number
91M0124207_1536227935
contact
norita che mansor, randstad
phone
65 6510 1466
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job description

about the company

This is one of the world's leading brand in Uninterruptible Power Supply. With the reputable globally and strong finally in the whole group of company with Headquarters in the state. Their brand are well known in the use of financial service, telecommunication, IT, retail, transport, government, power, oil, gas, water, education, medical, leisure and manufacturing industries.


about the job

The Field Service Engineer is responsible to perform testing, commissioning, servicing and maintenance of UPS and it’s related products and services in Singapore.

Reporting to Department Manager - UPS, the engineer is to work within the service team to provide post-sales service support to customers through maintenance and 24X7 service call support and assist the Sales Team with day to day pre-sales support

Responsibilities include:

  • To conduct workshop and field repair of the complete range of the Company’s power protection products.
  • Responsible for preventative maintenance, test and commissioning of the complete range of the Company’s power protection products.
  • Workshop and field battery replacement for the complete range of the Company’s power protection products.
  • To provide service support including on site attendance for third party system that are related to company’s UPS business and data centre business.
  • Written, verbal and telephone support of all of the Company’s internal and external customers.
  • To provide 24 X 7 customer support through telephone and site attendance.
  • To provide coordination and project management for the installation, delivery and contracts management of customer’s purchase orders and requirement.
  • To ensure that they keep themselves and their associated company assets in a safe, secure and presentable condition at all times.
  • To ensure the timely and accurate completion of all departmental, company and appropriate customer paperwork and administration documents.
  • To ensure that they are always suitably well trained on the company’s products.
  • Appropriate and professional response to all requests for assistance (whether “on-call” or not).




skills and experience required

To succeed in this role you must have the following skills & experience;

  • Electrical Degree with at least 4 years’ relevant experience, or Diploma in Electrical with min 6 years’ of relevant experience.
  • Possess experience in service, maintain and repair of electrical capital goods, ideally in a power protection related industry.
  • Must have experience in the delivery of excellent customer service and pre-sales support as well as project management.
  • Must be comfortable and competent working in a customer service oriented culture.



To apply online, please click on the ‘apply’ function, alternatively please contact Norita Che Mansor on +65 6510 1466 quoting reference: (90M0124207)

EA: 94C3609 / R1326276





skills

UPS, Power Supply

qualification

Electrical Degree

educational requirements

Bachelor Degree