about the companyOur client in the market leader in their industry. With expansion plans, they are currently looking for Desktop Engineers/IT Support Engineers.about the jobAs a Desktop Engineer, you will be responsible for:Install, upgrade, support and troubleshoot Windows 7 ,Windows 8.1, Windows 10 and Microsoft OfficeDealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support EngineersUse diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/softwareFamiliarize end users on basic software, hardware and peripheral device operationTake ownership and responsibility of queries, issues and problems assigned to the Desktop Support EngineersWorks with vendor support contacts to resolve technical issues within the desktop environmentEscalate issues and involve experts wherever required in order to resolve issues as quickly as possible and any other authorised desktop applications & Microsoft or related security patches/PoliciesInstall, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipmentskills and experience requiredTo succeed in this position, you will need:Min Diploma/Degree is requiredMin 2 to 5 years experience in IT Support / technical supportThere are L1-L2 positions depending on your level of experiencePolished and an excellent communicator who is a fast-learner and proactiveWhats on offerThis is an excellent opportunity to join an established company with great exposure.To apply online please use the 'apply' function, alternatively you can reach me at https://www.linkedin.com/in/teohchinying/ or 6510 6320. (EA: 94C3609/ R1981920)Applicants must be fully vaccinated or have a valid exemption in accordance with MOM’s regulations to allow them to enter the workplace. Applicants may be required to share verifiable COVID-19 vaccination documents or proof of a valid exemption at the point of offer. Randstad Pte. Limited and/or the Client reserves the right to withdraw an offer if the applicant fails to provide verifiable COVID-19 vaccination and/or proof of exemption documents.