senior it support analyst (investment / private equity) in Singapore

posted
contact
melissa low, randstad
job type
permanent
salary
S$ 8,000 - S$ 10,000 per month

job details

posted
location
singapore
specialism
information technology
job type
permanent
working hours
Full-Time
salary
S$ 8,000 - S$ 10,000 per month
experience
5 years
reference number
91M0153971_1615369403
contact
melissa low, randstad
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job description

  • Global Investment Firm (Private Equity)
  • Senior IT Support Analyst - VIP Support - Permanent role
  • Windows, MacOS and iOS (JAMF)
  • Experience in any of these: G-Suite, Slack, Dropbox, Salesforce, Zoom, Okta and Zendesk.



about the company

Our prestigious client is a major global Investment firm (Private Equity).

We are hiring a Senior IT Support Analyst to provide VIP support for their Singapore office.

This is a permanent position working in a Global Tech team.

Currently, the tech environment is predominantly cloud based with modern tools like: G-Suite, Slack, Dropbox, Salesforce, Zoom, Okta and Zendesk.

about the job

In this role, you will work as an individual contributor working in a global tech team.

  • Act as the first point of contact for all user support related queries for all technical inquiries for the firms Global Investments team
  • Manage and perform installations, configurations and provide technical support for all business tools, Investment Applications and solutions
  • Software and hardware administration such as account setup, user on- and off boarding, computer- and device management
  • Responsible for and provide technical support for daily system operations activities, application support and network maintenance
  • Regularly meet with the business heads and IT management to review metrics
  • Identify and suggest improvements to continually increase the effectiveness of the Enterprise IT ServiceDesk
  • Manage IT vendors and key senior stakeholders in the company

This is a permanent position with an attractive bonus structure.



skills and experience required

To succeed in this position, you will need:

  • Min 5-7 years of relevant experience in end user IT Support (VIP support)
  • Strong knowledge of Windows, MacOS and iOS
  • Experience in any of these: G-Suite, Slack, Dropbox, Salesforce, Zoom, Okta and Zendesk.
  • Experience in JAMF for Apple
  • Experience in Office 365, Active Directory
  • Experienced in IT projects involving office relocations and expansions
  • Polished individual who goes the extra mile for the end-users, always looking to improve processes proactively
  • Ideally comfortable working in an IC role - ability to lead, to be groomed as a manager in future
  • Experience working in Investments/Private Equity/Financial services/Banking is a plus



To apply online please use the 'apply' function, alternatively you may contact Melissa at melissa.low(at)randstad.com.sg

(EA: 94C3609/ R1109259)

skills

IT executive, IT engineer, desktop engineer, helpdesk, service desk, technical support, it support, vip, vvip, banking, private, investment, mac, apple, iOS, windows, active directory, JAMF, MacOS, G-Suite, Slack, Dropbox, Salesforce, Zoom, Okta

qualification

Min 5-7 years of relevant experience in end user IT Support (VIP support)
Strong knowledge of Windows, MacOS and iOS
Experience in any of these: G-Suite, Slack, Dropbox, Salesforce, Zoom, Okta

educational requirements

Bachelor Degree