senior it support analyst - legal in Singapore

posted
contact
melissa low, randstad
job type
permanent
salary
S$ 2,800 - S$ 3,500 per month

job details

posted
location
singapore
specialism
information technology
job type
permanent
working hours
Full-Time
salary
S$ 2,800 - S$ 3,500 per month
experience
5 years
reference number
91M0137374_1566820415
contact
melissa low, randstad

job description

about the company

Our client is a prestigious law firm at the forefront of the legal industry.

They are looking for an ambitious Senior IT Support Analyst to provide onsite support.


about the job

In this role, you will be required to:

  • Providing on-site support that includes troubleshooting (including VIP support)
  • Ensure standard ITIL based service delivery processes are implemented for IT services to be fit for use and fit for business
  • Support and manage end user devices (Desktop, Laptop, Printers, Smart phone)
  • Knowledge on PC configuration and customisation of equipment
  • Providing face to face and remote telephone support to internal stakeholder
  • Monitoring and prioritising logged calls and adhering to internal SLA and/or priority framework

This is a permanent role with excellent benefits and remuneration.



skills and experience required

To succeed in this position, you will need:

  • Min Diploma is required
  • Minimum 5 years experience in IT Support
  • Legal / professional services background with technical experience is a plus
  • Microsoft Windows 2008/2012 Server + Active Directory Experience
  • Knowledge of Remote Control software
  • Knowledge on configuring mobile devices
  • Polished with excellent communication skills and strong verbal and written skills

To apply online please use the 'apply' function, alternatively you may contact Melissa at melissa.low(at)randstad.com.sg

(EA: 94C3609/ R1658081)

skills

helpdesk, service desk, help desk, servicedesk, technical support, it support, legal itil

qualification

Min Diploma in IT is required
Minimum 3 years experience in IT Support

educational requirements

Associate Degree/Diploma