senior it support analyst - life science (up to $70,000) in Singapore

posted
contact
melissa low, randstad
job type
permanent
salary
S$ 4,500 - S$ 5,500 per month

job details

posted
location
singapore
specialism
information technology
job type
permanent
working hours
Full-Time
salary
S$ 4,500 - S$ 5,500 per month
experience
5 years
reference number
91M0137375_1566821337
contact
melissa low, randstad

job description

about the company

Our client is a global leader in the Life Science industry and is the forefront when it comes to breakthroughs in innovation.

We are looking at hiring a competent Senior IT Support Analyst (Regional).

At the forefront of their industry, the company provides excellent perks and benefits for their staff. You will get to enjoy their amazing work culture, work in a collaborative team and get the chance to work in a company with a great brand name!



about the job

As a Senior IT Support Analyst, you will provide IT support to end users in Singapore and regional offices.

You will be required to:

  • Responsible for L2 technology support including troubleshooting of Microsoft applications, Win 10, and client platform relation problems, including PC, Printers and Peripherals
  • Review/Audit Processes to ensure compliance to standard processes
  • Responsible for own IT tickets but also work together as a team to ensure IT tickets are closed on time in accordance with our SLAs and KPIs.
  • Participate/Lead in projects to improve processes and service delivery quality
  • Vendor Management
  • Oversees IT-related asset purchases and related services at the regional level
  • Ready to mentor, coach and lead the junior ITSM team to have the right mindset, increase the knowledge and work performance

This is a permanent role with excellent benefits. We are working exclusively with the client.

skills and experience required

To succeed in this position, you will need:

  • Diploma or degree in IT or related discipline
  • Min 5 years of experience in Regional end user support role
  • Strong Initiatives to Drive Continuous Improvements
  • Strong technical knowledge and skills in systems, infrastructure, security, mobile device, hands-on on troubleshooting complex technical issues and configuring network equipment
  • Ability to write simple scripts for automation (eg PowerShell, DOS script and etc...)
  • Proficient with AD Administration, Microsoft Win10, Microsoft Office 365, Cisco/VOIP, IOS or Android phone and Helpdesk ticketing system
  • Experience in US or European MNC environment is a plus
  • Hands-on on troubleshooting complex technical issues, installing and configuring network equipment, like:
    Cisco Router and Switches
    Cisco Voice
    Windows Server
    Linux and Netapp Storage is an advantage
  • ITIL certification

To apply online please use the 'apply' function, alternatively you may contact Melissa at melissa.low(at)randstad.com.sg

(EA: 94C3609/ R1109259)


skills

desktop engineer, it support, it specialist, service desk, helpdesk, itil, scripting, powershell, cisco network, s

qualification

ITIL cert
5 years experience min
Scripting skills
Network (Cisco), Server knowledge
Windows
Scripting skills

educational requirements

Associate Degree/Diploma