senior it support analyst - regional in Singapore

melissa low, randstad
job type
S$ 4,000 - S$ 5,500 per month
apply now

job details

information technology
job type
working hours
S$ 4,000 - S$ 5,500 per month
reference number
melissa low, randstad
apply now

job description

about the company

Our client is a global leader in the Life Science industry and is the forefront when it comes to breakthroughs in innovation.

As a global MNC, they are looking to expand their technologies team to hire a competent Senior IT Support Analyst (Regional).

At the forefront of their industry, the company provides excellent perks and benefits for their staff. You will get to enjoy their amazing work culture, work in a collaborative team and get the chance to work in a company with a great brand name!

about the job

As a Senior IT Support Analyst, you will provide IT support to end users in Singapore and regional offices. This includes providing 1st and 2nd line desk side support services.

This is a newly created role.

You will be required to:

  • Responsible for L2 technology support including troubleshooting of Microsoft applications and client platform relation problems, including PC, Printers and Peripherals
  • Review/Audit Processes to ensure compliance to standard processes
  • Draft Process Documents to standardize operational processes in organization
  • Responsible for own IT tickets but also work together as a team to ensure IT tickets are closed on time in accordance with our SLAs and KPIs.
  • Participate/Lead in projects to improve processes and service delivery quality
  • Able to source and manage service providers/vendors as needed
  • Oversees IT-related asset purchases and related services at the regional level
  • Ensure administrative support, asset management are maintained, traceability and tracking records are readiness for audit purposes
  • Ready to mentor, coach and lead the junior ITSM team to have the right mindset, increase the knowledge and work performance

This is a permanent role with excellent benefits. We are working exclusively with the client.

skills and experience required

To succeed in this position, you will need:

  • Diploma or degree in IT or related discipline
  • Minimum 5 years of experience in Regional end user support role
  • Confident character with strong determination to learn new things
  • Strong Initiatives to Drive Continuous Improvements
  • Strong technical knowledge and skills in systems, infrastructure, security, mobile device, hands-on on troubleshooting complex technical issues and configuring network equipment
  • Ability to write simple scripts for automation (eg PowerShell, DOS script and etc...)
  • Good team player mentality and ability to display leadership skills
  • Proficient with AD Administration, Microsoft Win10, Microsoft Office 365, Cisco/VOIP, IOS or Android phone and Helpdesk ticketing system
  • Understanding of TCP/IP networks and Ethernet technology to troubleshoot network connectivity issues for both wired and wireless network connections for the users
  • ITIL certification

To apply online please use the 'apply' function, alternatively you may contact Melissa at melissa.low(at)

(EA: 94C3609/ R1109259)


script, scripting, desktop, IT executive, IT engineer, desktop engineer, helpdesk, service desk, help desk, servicedesk, technical support, it support


To succeed in this position, you will need:
Diploma or degree in IT or related discipline
Minimum 5 years of experience in Regional end user support role

educational requirements

Associate Degree/Diploma