- Regional exposure
- Opportunities to grow with the company
About the company
Our Client is a one of the market leaders within their industry. They are well-established and with expansion plan, they are now looking for a Regional Service Desk Analyst to join their team.
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About the job
Reporting to the Service Desk Manager, your role involves:
- Effectively use the in house ticket logging system, ensuring that the ticket is updated with qualitative information and closed in accordance with internal IT procedures and within defined SLAs
- Provide L1/L2 support
- Troubleshoot technology related problems from in-house software to hardware, such as thin client terminals, laptops, printers, and mobile devices.
- Set up of PCs and user administration for new joiners
- Review the service desk incident/request ticket to determine exactly what support services are needed, including but not limited to:
o Installation of new machines/move existing machines
o Add new hardware/software component to an existing machine
o Change existing hardware/software component in a machine - Maintain technology documentation, work with vendors, process procurement
Skills and experience required
As a successful applicant, you will have at least 3 years of service desk experience in an end-user environment. Besides that, you should also have experience in Microsoft Windows, Exchange and Active Directory. Strong customer service skills and regional exposure is highly preferred for the role.
Whats on offer
This is an excellent opportunity to join an end user environment and have exposure regionally. You will also get the opportunity to grow with the company.
To apply online please use the 'apply' function, alternatively you can reach me at https://www.linkedin.com/in/teohchinying/ or 6510 6320. (EA: 94C3609/ R1981920)
Applicants must be fully vaccinated or have a valid exemption in accordance with MOM’s regulations to allow them to enter the workplace. Applicants may be required to share verifiable COVID-19 vaccination documents or proof of a valid exemption at the point of offer. Randstad Pte. Limited and/or the Client reserves the right to withdraw an offer if the applicant fails to provide verifiable COVID-19 vaccination and/or proof of exemption documents.
