senior service management/delivery engineer in Singapore

posted
contact
chloe chen, randstad
job type
permanent
salary
S$ 5,500 - S$ 8,000 per month

job details

posted
location
singapore
specialism
information technology
job type
permanent
working hours
Full-Time
salary
S$ 5,500 - S$ 8,000 per month
reference number
91M0158059_1625219938
contact
chloe chen, randstad
phone
65106514
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job description

about the role

  • Manage multiple vendors that provide IT support services
  • Establish and review procedures and processes to govern the provisioning of IT services by the contractors.
  • Conduct audits on contractor’s premises and IT supporting infrastructure.
  • Work with the contractors on a service improvement plan.
  • Review the design of the contractors’ premises and IT support infrastructure to ensure compliance with policies and meeting of contract requirements.
  • Project manage to ensure the implementation of contractors’ premises and supporting infrastructure to meet the project milestones.
  • Conduct reviews on architecture, capacity of infrastructure, contractors’ performance and SLA.

skills and experience required

  • At least 5 years of proven experience in vendor management and IT service management, to manage vendors in meeting contract deliverables, compliance with policies and service improvement
  • Technical skills and proven experience in a wide spectrum of IT infrastructure and technologies, in at least three of the following:
    • IT Service Management system
    • Digital Experience Monitoring tool
    • Basic technical knowledge in Cloud Services i.e. Google, AWS and Azure
    • Security knowledge in securing both logical (access rights) and physical infrastructure (data centre)
    • Privileged account management ie. CyberArk, CA Privileged Identity Manager
    • Monitoring system i.e. Solarwind, BMC, NetScout
  • Knowledge of ITIL processes and procedures
  • Project management skills with proven experience to manage a project plan, track milestones, identify dependencies and consistently complete the project on time and within budget

To apply online please use the 'apply' function, alternatively you may contact Chloe Chen at chloe.chen(@)randstad.com.sg. (EA: 94C3609 /R1768253)

skills

no additional skills required

qualification

no additional qualifications required

educational requirements

Bachelor Degree