senior technical support and connectivity specialist in Singapore

posted
contact
rachel ren, randstad
job type
permanent
salary
S$ 75,000 - S$ 100,000 per year

job details

posted
location
singapore
specialism
life science
job type
permanent
working hours
Full-Time
salary
S$ 75,000 - S$ 100,000 per year
experience
5 years
reference number
91M0151747_1609567426
contact
rachel ren, randstad
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job description

about the company
A global leader in clinical lab automation and workflow solutions, represented in over 100 countries. With cutting-edge innovations and excellent teamwork, this company will be a best platform for you who are ambitious and cannot wait to make a difference in the lives of many.


about the job

You will join the regional field service team as an expert on laboratory system and connectivity. A Healthcare IT background and field service experience will be essential in this role. You will:

  • Act as the first point of contact for connectivity technical support within the assigned region
  • Provide technical support for networked systems installations and projects
  • Conduct technical trainings to external customers and distributors as well as internal application specialists and field engineers
  • Partner with sales teams in pre-sales product demonstrations, clinical evaluations, and tradeshows
  • Follow-up with customers during pre- and post-sales efforts to ensure strong customer relationships are built
  • Communicate and track product reliability issues/ concerns and product improvement suggestions based on field experience


skills and experience required

  • Degree or above, in Healthcare IT, engineering or a related field
  • 5 years+ of field service experience with Healthcare IT / LIMS / laboratory automation products within a clinical diagnostics portfolio
  • Experience with installation and technical support of Windows and Linux based softwareproducts
  • Experience with network infrastructure and troubleshooting including VLANs, firewalls and routers



To apply online please use the 'apply' function.
(EA: 94C3609/ R1767439 )

skills

no additional skills required

qualification

no additional qualifications required

educational requirements

Bachelor Degree