senior/customer service specialist (ocean freight) in Singapore

posted
contact
lauren ang, randstad
job type
permanent
salary
S$ 3,200 - S$ 3,500 per month

job details

posted
location
singapore
specialism
supply chain & logistics
job type
permanent
working hours
Full-Time
salary
S$ 3,200 - S$ 3,500 per month
reference number
91M0155778_1620098039
contact
lauren ang, randstad
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job description

about the company

As a result of ongoing and continued successes both within Singapore and internationally, a global leader is recruiting a potential Senior Customer Specialist (Ocean freight) to join them in their expansion.

about the job

  • Ensure the accurate and timely movement of ocean freight to-and from specific locations within the service standards agreed with the Customer
  • Handle and Supervise all Customer facing communication and shipment related internal communication with stakeholders
  • Handle and Supervise exception management in case of service quality deviations including follow-up and problem resolution
  • Handle and Supervise Customers profitability and initiate corrective actions if required
  • Monitor individual & team performances and balance workload
  • Participate in ad-hoc projects related to business process improvement (Internal and External).
  • Perform value-added task within the scope of the function to meet customer requirements and changes made in the operations process.
  • Monitor and ensure all customs permit declaration are in compliance with Singapore Customs Regulations and Procedures.

skills & experience required

To be successful in this position, you must have the ability to demonstrate or possess:

  • Degree in Logistics/Business
  • Minimum 2 years of experience in the customer support functions

how to apply

If you believe you have the right skillset, experience and drive to succeed, please apply now. Alternatively, please dropped an email to lauren.ang(@)randstad.com.sg or contact me at 6510 3662 for any further discussion.

EA: 94C3609 / R1333505





skills

no additional skills required

qualification

no additional qualifications required

educational requirements

Bachelor Degree