About the company
My client is a household brand in the media research industry with a presence in more than 80 countries. They count most of the largest Fortune 500 and startup companies as their clients, where they assist companies in studying the effectiveness of their media campaigns & channels.
As part of their expansion, they are seeking a Manager or Senior Manager to focus on client engagement and management and work closely with sales and product teams to ensure maximum customer satisfaction.
About the job
Reporting to the Senior Director of Client Solutions, your responsibilities will include
- To work closely with senior management on client engagement strategies in line with organizational”s branding and objectives
- To handle client solutions and services across multiple accounts within the Media/ Advertising industries and to maintain and grow business relationships with strategic accounts
- Serving as a main point of contact, you shall also be keep updated with development in the industry , products and services with the aim to address clients” queries with accurate and reliable information
- Serving as a link between clients and cross-functional internal teams on clients” services, product delivery and contract negotiations
- To lead a team to run projects and audit work by junior team members , not restructuring to project management , reporting , study design
- Able to coach and mentor team and identify areas for improvement by providing construction feedbacks and suggestions for improvement
- Able to translate data to insights and produce effective analytical recommendations that addresses clients” needs and objectives
Skills and experience required
- Min 5-6 years of experience in Quantitative research with client servicing track record (Job title will commensurate according)
- Good experience in leading and mentoring team while ensuring products are delivered in a timely and quality manner
- Able to communicate effectively with both clients and cross functional teams
If you are interested in the position, please click “apply” David Lerh (EA:94C3609/ R1769977)
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Applicants must be fully vaccinated or have a valid exemption in accordance with MOM’s regulations to allow them to enter the workplace. Applicants may be required to share verifiable COVID-19 vaccination documents or proof of a valid exemption at the point of offer. Randstad Pte. Limited and/or the Client reserves the right to withdraw an offer if the applicant fails to provide verifiable COVID-19 vaccination and/or proof of exemption documents.