service advisor (heavy vehicles / west) in Singapore

ernest zee, randstad
job type
S$ 2,500 - S$ 3,500 per month

job details

manufacturing & production
job type
working hours
S$ 2,500 - S$ 3,500 per month
reference number
ernest zee, randstad
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job description

about the company
Our client is a MNC that specializes in the manufacturing and sales of heavy vehicles

about the job

  • Attend to customers’ feedback on truck faults
  • Conduct walk around vehicle check as per checklist before accepting customer’s vehicle.
  • Timely communications of additional job required, prepare quotation; obtain customer’s approval
  • To check customer account status before job commencement
  • Test drive trucks with drivers to assist in diagnose faults whenever necessary
  • Record truck faults and customers’ feedback in the job card
  • Liaise with Workshop Supervisor/Team Leader/Technicians on repairs to be carried out
  • Liaise with parts department on parts prices and delivery
  • Update vehicle status to internal & external customers and generate invoice for customers
  • Update of check list and explain to customer details of the job carried out on the vehicle and provide necessary documents to customer and ensure prompt closing of work orders
  • Promote services, packages, repairs and accessories to achieve company goals
  • Ensure technical campaigns are carried out accordingly
  • Carry out quality checks before hand over the vehicle to customer
  • Undertake any other tasks, duties assigned by your immediate superior.

skills and experience required

  • Minimum 3 years of working experience in Frontline Customer Service in heavy automotive industry
  • Well spoken, proactive, committed and ability to work independently
  • Proven track record on generating parts and labour sales in Automotive industry
  • Able to carry out accident claim quotations and liaise with Insurance companies

To apply online please use the 'apply' function, alternatively you may contact Ernest Zee at 98208518 or ernest.zee(@)


no additional skills required


no additional qualifications required

educational requirements

Vocational/Professional Qualification