service delivery manager / service manager (infrastructure) in Singapore

hoon teck tan, randstad
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information technology
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hoon teck tan, randstad
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job description

  • Extensive interaction with global IT HQ based out of Asia
  • Autonomy to make key decisions for infrastructure

About the company

Our Client is a market leader within their industry. They have a well-established presence of more than 30 years. With rapid expansion plan, they are now looking for an IT Manager / Infrastructure Manager (Service Delivery), APAC to join their team.

About the job

Reporting directly to the Head of Infrastructure, your responsibility includes:

  • Handling end to end service management across infrastructure and helpdesk to support business for APAC. Ensuring smooth delivery of IT Infrastructure services, ensuring that internal SLA has been met. This includes managing IT Incident, Problem, and change management processes without disruption of service, in compliance with defined IT policies and procedures
  • Being the point of escalation for business during Critical incident events. Managing stakeholder expectation and understanding business needs in the event of incident escalation
  • Designing and executing the strategy for Infrastructure and helpdesk
  • Managing infrastructure and helpdesk budget (Capex and Opex)
  • Creating Business continuity and disaster recovery plans policies, and procedures. Oversee testing of these procedures. This includes creating and governing the IT policy (including Data protection / information security policy)
  • Leading ICT projects. This includes milestone planning and risk management
  • Working with cross-functional teams and vendors to identify opportunity to improve services. This is done through proactively engaging on all high priority incidents, identify under-reported issues and flag potential. This includes reviewing of closed tickets are closed with root cause analysis and preventive action pitfalls. This includes conducting period (weekly and monthly) service operation meetings
  • Skills and experience required
  • As a successful applicant, you will have at least 8 years of experience in Infrastructure / Helpdesk Service Management. Proven track record in Office 365 is required for this role. Proven track record in managing external vendors is required for this role.
  • Exposure to regional / global geographical coverage will be required for this role.

Whats on offer
This is an excellent opportunity to join a leading end user environment with massive interaction with global IT HQ.

To apply online please use the 'apply' function, alternatively you may contact Hoon Teck TAN at 6510 3633. (EA: 94C3609/ R1219669)


o365, office365, infrastructure, it manager


no additional qualifications required

educational requirements

Associate Degree/Diploma