service desk agent - l1 / l2 in Singapore

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job details

information technology
job type
S$ 2,500 - S$ 4,500 per month
reference number
melissa low, randstad
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job description

about the company

As a powerhouse in the IT industry, our client is looking for a new team of Service Desk Agents. There are 4 headcount.

about the job

You will be required to:

• Perform the day-to-day activities of Service desk
• Incidents, requests, events and enquiries are received, recorded, categorized and prioritized accurately in a timely manner
• Requests are fulfilled at first call or dispatched timely to appropriate fulfilment parties
• Incidents are resolved at first call or escalated timely to appropriate support parties
• Use Remote Desktop tool to assist the end users as required
• Monitor the tickets queue, Assigning/Reassigning and follow up of tickets as per SOPs
• To diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications
• To install and configure new IT software

skills and experience required
To succeed in this position, you will need:

  • Diploma or degree in IT or related discipline
  • Minimum 2 years of relevant experience in end user IT support
  • Experience on Outlook/Lotus Notes/any other email client is desirable
  • Experience in troubleshooting of Desktop, Laptop, Printer, Internet Browser, Network connectivity, MS-Office, VPN client etc. MDM client troubleshooting/set-up would be an added advantage
  • Candidate with less experience may consider as Services Desk Agent L1

To apply online please use the 'apply' function, alternatively you may contact Melissa at melissa.low(at)

EA: 94C3609 \R1658081


service desk, helpdesk, IT Support


•Diploma / Degree in IT
•Good telephone manner
•3-5 years. At least 2 years work experience in technical Help desk/Service desk
•Flexibility to work on shift schedules

educational requirements

Associate Degree/Diploma