service desk agent in Singapore

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job details

posted
location
singapore
specialism
information technology
job type
permanent
working hours
Full-Time
salary
s$ 2,500 - s$ 3,500 per month
reference number
91M0123812_1536653897
contact
melissa low, randstad
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job description

about the company


As a powerhouse in the IT industry, our client is urgently looking for a Service Desk Agent.


about the job

You will be required to:

• Perform the day-to-day activities of Service desk
• Incidents, requests, events and enquiries are received, recorded, categorized and prioritized accurately in a timely manner
• Requests are fulfilled at first call or dispatched timely to appropriate fulfilment parties
• Incidents are resolved at first call or escalated timely to appropriate support parties
• Use Remote Desktop tool to assist the end users as required
• Monitor the tickets queue, Assigning/Reassigning and follow up of tickets as per SOPs
• To diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications
• To install and configure new IT software

You will work in a team of 4 engineers. You need to be open to shift work.


skills and experience required
To succeed in this position, you will need:

  • Diploma or degree in IT or related discipline
  • Minimum 1 year of relevant experience in end user IT support
  • Experience on Outlook/Lotus Notes/any other email client is desirable
  • Experience in troubleshooting of Desktop, Laptop, Printer, Internet Browser, Network connectivity, MS-Office, VPN client etc. MDM client troubleshooting/set-up would be an added advantage
  • Good communication skills and proactive attitude


To apply online please use the 'apply' function, alternatively you may contact Melissa at melissa.low(at)randstad.com.sg

EA: 94C3609 \R1658081



skills

desktop engineer, it support, it specialist, service desk, helpdesk

qualification

Diploma or degree in IT or related discipline
Minimum 1 year of relevant experience in end user IT support
Experience on Outlook/Lotus Notes/any other email client is desirable

responsibilities


• Perform the day-to-day activities of Service desk
• Incidents, requests, events and enquiries are received, recorded, categorized and prioritized accurately in a timely manner
• Requests are fulfilled at first call or dispatched timely to appropriate fulfilment parties
• Incidents are resolved at first call or escalated timely to appropriate support parties
• Use Remote Desktop tool to assist the end users as required
• Monitor the tickets queue, Assigning/Reassigning and follow up of tickets

educational requirements

Associate Degree/Diploma