service desk analyst (banking) in Singapore

posted
contact
winson tan, randstad
job type
permanent
salary
S$ 8,000 - S$ 10,000 per month

job details

posted
location
singapore
specialism
information technology
job type
permanent
working hours
Full-Time
salary
S$ 8,000 - S$ 10,000 per month
experience
5 years
reference number
91M0155912_1620367441
contact
winson tan, randstad
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job description

about the company

Our client is one of the most established and reputable investment and private bank. They have a history of more than 100 years and has a strong presence in APAC with Singapore as the headquarter. They are currently expanding and you would now have the opportunity to join this exciting company as a Service Desk Analyst.


about the job

  • Provides Level 1 Phone support. Logs all incidents and service requests in Bank’s ticketing system (HP Service Manager).
  • Uses the appropriate Incident Types and Service categories for logging incidents and Service Requests.
  • Ensures end-to-end user experience and provides a single point-of-contact for the users.
  • Take ownership of user problems, follow up the status of problems on behalf of the user, and communicate progress in a timely manner.
  • To maintain a high degree of customer service for all support queries and adhere to all service management principles Escalate unresolved calls to the responsible support team.
  • Engages other Service Desk resources or appropriate support teams to resolve incidents that are beyond the scope of their ability or responsibility.
  • Develop knowledge of organization specific systems (e.g. CRM and internet Banking systems) and services to increasing ability to resolve requests on first contact.
  • Mobile phone data roaming activation


skills and experience required

  • Minimum 5 years of experience in a IT Service Desk and/or Call Centre
  • Minimum 2 years of experience of working for a financial institute IT SERVICE DESK ANALYST (CONTRACT) |
  • Good knowledge of Ticketing system like HP Service Manager or similar tools will be an advantage
  • Good knowledge of Windows10, MS Office software applications, Collaboration Tools like WebEx, Macros and Visual Basic knowledge as well as an aptitude for technology

To apply online, please click on the appropriate link. Alternatively please contact Winson Tan at 6510 3638 to discuss more on the opportunity. EA: 94C3609 / R1113471






skills

Service Desk, HP Service Manager, Windows, Webex

qualification

no additional qualifications required

educational requirements

Bachelor Degree