service desk analyst (immediate starters) in Singapore

posted
contact
melissa low, randstad
job type
permanent
salary
S$ 2,600 - S$ 3,200 per month

job details

posted
location
singapore
specialism
information technology
job type
permanent
working hours
Full-Time
salary
S$ 2,600 - S$ 3,200 per month
experience
1 year
reference number
91M0143384_1587620109
contact
melissa low, randstad
add to saved jobs print

job description

about the company

Our client is the world’s rapidly growing next generation MNC.

With a strong focus on technology and innovation, they invest heavily in R&D and are looking for a Service Desk Agent to join their current team.

This is an urgent role and immediate starters are preferred.

about the job

As a Service Desk Agent, you will be required to:

  • Perform the day-to-day activities of Service desk
  • Handling the voice calls and emails
  • Incidents, requests, events and enquiries are received, recorded, categorized and prioritized accurately in a timely manner
  • Requests are fulfilled at first call or dispatched timely to appropriate fulfilment parties
  • Use Remote Desktop tool to assist the end users as required
  • Monitor the tickets queue, Assigning/Reassigning and follow up of tickets as per SOPs
  • To diagnose and resolve software and hardware incidents, including windows operating systems and across a range of software applications
  • To install and configure new IT software

Location: Tanjong Pagar.



skills and experience required

To succeed in this position, you will need:

  • Min 1-2 years of experience in Technical Helpdesk support
  • No shift work
  • Flexibility to work weekends (once a month)
  • Experience on Outlook/Lotus Notes/any other email client is desirable
  • Experience in troubleshooting of Desktop, Laptop, Printer, Internet Browser, Network connectivity, MS-Office, VPN client etc. MDM client troubleshooting/set-up would be an added advantage



To apply online please use the 'apply' function, alternatively you may contact Melissa at melissa.low(at)randstad.com.sg

(EA: 94C3609/ R1658081)

skills

service desk, helpdesk, IT Support, help desk, it support, desktop support, it engineer, onsite engineer, service desk a

qualification

Min 1 year of experience in Technical Helpdesk support
No shift work

educational requirements

Vocational/Professional Qualification