service desk analyst (legal / permanent role) in Singapore

posted
contact
melissa low, randstad
job type
permanent
salary
S$ 4,000 - S$ 4,500 per month

job details

posted
location
singapore
specialism
information technology
job type
permanent
working hours
Full-Time
salary
S$ 4,000 - S$ 4,500 per month
experience
3 years
reference number
91M0152628_1618119646
contact
melissa low, randstad
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job description

  • Service Desk Analyst (IT Helpdesk)
  • Newly created permanent position in End User environment
  • International legal firm - up to $4,500

about the company

Our client is an international legal firm.

We are looking for a polished Service Desk Analyst position for the Singapore office.

This is a newly created permanent position.



about the job

In this role, you will be the single POC for calls, emails and ticket requests for all IT support issues by internal staff.

  • Effectively use the in house ticket logging system, ensuring that the ticket is updated with qualitative information and closed in accordance with internal IT procedures and within defined SLAs
  • Provide L1/L2 support
  • Troubleshoot technology related problems from in-house software to hardware, such as thin client terminals, laptops, printers, and mobile devices.
  • Set up of PCs and user administration for new joiners
  • Review the service desk incident/request ticket to determine exactly what support services are needed, including but not limited to:
    o Installation of new machines/move existing machines
    o Add new hardware/software component to an existing machine
    o Change existing hardware/software component in a machine
  • Maintain technology documentation, work with vendors, process procurement

This is a permanent role with an excellent work culture. Office is based in CBD.



skills and experience required

To succeed in this position, you will need:

  • Min 3 years of relevant experience in IT Service Desk
  • Experienced in Legal or Professional Services is a plus
  • Experienced in:
    • Microsoft Office, Windows and Teams
    • Active Directory
    • Microsoft Exchange
    • iManage Work DMS
    • Mimecast
  • Worked in a similar Document Management System / File Site / Time Management system (Elite) etc. previously
  • Strong in customer service - professional and confident manner in dealing with senior stakeholders
  • Experience dealing with ticketing systems
  • Comfortable working independently with minimal supervision



To apply online please use the 'apply' function, alternatively you may contact Melissa at melissa.low(at)randstad.com.sg

(EA: 94C3609/ R1658081)

skills

helpdesk engineer, service desk, it helpdesk,, it support, desktop support, it specialist, infrastructure support, helpdesk, it support engineer, it engineer, ticketing system, troubleshooting

qualification

Min 3 years of relevant experience in IT Service Desk
Experienced in Legal or Professional Services is a plus
Experienced in:
Microsoft Office, Windows and Teams
Active Directory

educational requirements

Associate Degree/Diploma