service desk analyst (legal) in Singapore

• Service Desk Analyst
• Newly created permanent position
• International legal firm - up to $4,500

about the company

Our client is an international legal firm.

We are looking for a polished Service Desk Analyst position for the Singapore office.

This is a newly created permanent position.

about the job

In this role, you will be the single POC for calls, emails and ticket requests for all IT support issues by internal staff.

• Effectively use the in house ticket logging system, ensuring that the ticket is updated with qualitative information and closed in accordance with internal IT procedures and within defined SLAs
• Provide L1/L2 support
• Troubleshoot technology related problems from in-house software to hardware, such as thin client terminals, laptops, printers, and mobile devices.
• Set up of PCs and user administration for new joiners
• Review the service desk incident/request ticket to determine exactly what support services are needed, including but not limited to:
  o Installation of new machines/move existing machines
  o Add new hardware/software component to an existing machine
  o Change existing hardware/software component in a machine
• Maintain technology documentation, work with vendors, process procurement

This is a permanent role with an excellent work culture. Office is based in CBD.

skills and experience required

To succeed in this position, you will need:

• Min 2-3 years of relevant experience in IT Service Desk
• Experienced in Legal or Professional Services is mandatory
• Experienced in:
• Microsoft Office, Windows and Teams
• Active Directory
• Microsoft Exchange
• iManage Work DMS
• Mimecast
• Worked in a similar Document Management System / File Site / Time Management system (Elite) etc. previously
• Strong in customer service - professional and confident manner
• Experience dealing with ticketing systems
• Comfortable working independently with minimal supervision

To apply online please use the 'apply' function, alternatively you may contact Melissa at melissa.low(at)randstad.com.sg

(EA: 94C3609/ R1658081)