service desk analyst (legal) in Singapore

melissa low, randstad
job type
S$ 3,500 - S$ 4,500 per month

job details

information technology
job type
working hours
S$ 3,500 - S$ 4,500 per month
2 years
reference number
melissa low, randstad
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job description

  • Service Desk Analyst
  • Newly created permanent position
  • International legal firm - up to $4,500

about the company

Our client is an international legal firm.

We are looking for a polished Service Desk Analyst position for the Singapore office.

This is a newly created permanent position.

about the job

In this role, you will be the single POC for calls, emails and ticket requests for all IT support issues by internal staff.

  • Effectively use the in house ticket logging system, ensuring that the ticket is updated with qualitative information and closed in accordance with internal IT procedures and within defined SLAs
  • Provide L1/L2 support
  • Troubleshoot technology related problems from in-house software to hardware, such as thin client terminals, laptops, printers, and mobile devices.
  • Set up of PCs and user administration for new joiners
  • Review the service desk incident/request ticket to determine exactly what support services are needed, including but not limited to:
    o Installation of new machines/move existing machines
    o Add new hardware/software component to an existing machine
    o Change existing hardware/software component in a machine
  • Maintain technology documentation, work with vendors, process procurement

This is a permanent role with an excellent work culture. Office is based in CBD.

skills and experience required

To succeed in this position, you will need:

  • Min 2-3 years of relevant experience in IT Service Desk
  • Experienced in Legal or Professional Services is mandatory
  • Experienced in:
    • Microsoft Office, Windows and Teams
    • Active Directory
    • Microsoft Exchange
    • iManage Work DMS
    • Mimecast
  • Worked in a similar Document Management System / File Site / Time Management system (Elite) etc. previously
  • Strong in customer service - professional and confident manner
  • Experience dealing with ticketing systems
  • Comfortable working independently with minimal supervision

To apply online please use the 'apply' function, alternatively you may contact Melissa at melissa.low(at)

(EA: 94C3609/ R1658081)


service desk, helpdesk, IT Support, help desk, it support, ticketing system, Microsoft Office, Windows, Teams, Active Directory, AD, Microsoft Exchange, iManage Work DMS, Mimecast, file site, elite, time management


Min 2-3 years of relevant experience in IT Service Desk
Experienced in Legal or Professional Services is mandatory

educational requirements

Associate Degree/Diploma