service desk analyst (legal) in Singapore

posted
contact
melissa low, randstad
job type
permanent
salary
S$ 3,500 - S$ 4,500 per month

job details

posted
location
singapore
specialism
information technology
job type
permanent
working hours
Full-Time
salary
S$ 3,500 - S$ 4,500 per month
experience
2 years
reference number
91M0152628_1611647974
contact
melissa low, randstad
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job description

  • Service Desk Analyst
  • Newly created permanent position
  • International legal firm - up to $4,500

about the company

Our client is an international legal firm.

We are looking for a polished Service Desk Analyst position for the Singapore office.

This is a newly created permanent position.



about the job

In this role, you will be the single POC for calls, emails and ticket requests for all IT support issues by internal staff.

  • Effectively use the in house ticket logging system, ensuring that the ticket is updated with qualitative information and closed in accordance with internal IT procedures and within defined SLAs
  • Provide L1/L2 support
  • Troubleshoot technology related problems from in-house software to hardware, such as thin client terminals, laptops, printers, and mobile devices.
  • Set up of PCs and user administration for new joiners
  • Review the service desk incident/request ticket to determine exactly what support services are needed, including but not limited to:
    o Installation of new machines/move existing machines
    o Add new hardware/software component to an existing machine
    o Change existing hardware/software component in a machine
  • Maintain technology documentation, work with vendors, process procurement

This is a permanent role with an excellent work culture. Office is based in CBD.



skills and experience required

To succeed in this position, you will need:

  • Min 2-3 years of relevant experience in IT Service Desk
  • Experienced in Legal or Professional Services is mandatory
  • Experienced in:
    • Microsoft Office, Windows and Teams
    • Active Directory
    • Microsoft Exchange
    • iManage Work DMS
    • Mimecast
  • Worked in a similar Document Management System / File Site / Time Management system (Elite) etc. previously
  • Strong in customer service - professional and confident manner
  • Experience dealing with ticketing systems
  • Comfortable working independently with minimal supervision



To apply online please use the 'apply' function, alternatively you may contact Melissa at melissa.low(at)randstad.com.sg

(EA: 94C3609/ R1658081)

skills

service desk, helpdesk, IT Support, help desk, it support, ticketing system, Microsoft Office, Windows, Teams, Active Directory, AD, Microsoft Exchange, iManage Work DMS, Mimecast, file site, elite, time management

qualification

Min 2-3 years of relevant experience in IT Service Desk
Experienced in Legal or Professional Services is mandatory

educational requirements

Associate Degree/Diploma