service desk analyst - luxury hospitality in Singapore

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job details

information technology
job type
S$ 4,000 - S$ 5,000 per month
reference number
melissa low, randstad
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job description

about the company

Our client is a global leader in the luxury hospitality industry.

For their Singapore office, they are looking for technically skilled Service Desk Analyst.

about the job

As the Service Desk Analyst, you will provide global support in a Windows environment to ensure all systems are running smoothly.

You will be required to:

  • Serve as the first point of contact for users seeking technical assistance
  • Perform remote troubleshooting through diagnostic technique
  • Installs software and configures computerized equipment for use
  • Record events and problems and their resolution in logs
  • Troubleshoot any issues related to workstations, servers, printers, networks, and vendor specific hardware and software.

This is a permanent role, with a new office and excellent bonuses.

skills and experience required

To succeed in this position, you will need:

  • Diploma or degree in IT or related discipline
  • Minimum 4 years of Helpdesk experience, troubleshooting hardware and service experience (Microsoft platform)
  • Familiar in supporting mobile devices using MDM.
  • Proficient in installing and troubleshooting Windows based OS; experience with iOS troubleshooting a plus
  • Technical experience/expertise in: Microsoft BPOS / Office 365, Office 2010/2016, AD, Hardware issues (e.g. laptops, desktops, printers, etc.), Network connectivity (e.g., LAN, wireless, etc.)

To apply online please use the 'apply' function, alternatively you may contact Melissa at melissa.low(at)


helpdesk, service desk, help desk, servicedesk, technical support, it support