service desk engineer - l1 in Singapore

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job details

posted
location
singapore
specialism
information technology
job type
contract
salary
S$ 3,000 - S$ 3,500 per month
reference number
91M0124214_1533287917
contact
melissa low, randstad
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job description

about the company
The client is a global player in the IT industry with a huge brand name.

To expand their current team, they are looking for another 2 headcount of Service Desk Agents providing L1 support.

This is a direct contract with the client, 1 year renewable till 4 years.




about the job

In this role, you will be required to:

  • Perform the day-to-day activities of Service desk
  • Handling the voice calls and emails
  • Incidents, requests, events and enquiries are received, recorded, categorized and prioritized accurately in a timely manner
  • Requests are fulfilled at first call or dispatched timely to appropriate fulfilment parties
  • Incidents are resolved at first call or escalated timely to appropriate support parties
  • Outstanding incidents and requests are monitored and further escalated in case of potential SLA breaches
  • Use Remote Desktop tool to assist the end users as required

This is a renewable direct contract position.



skills and experience required


  • Minimum Diploma in IT or related discipline
  • Good telephone manner
  • 2-3 years. At least 1 Years work experience in technical Help desk/Service desk
  • Good communication and interpersonal skills
  • Experience on Outlook/Lotus Notes/any other email client is desirable
  • Experience in troubleshooting of Desktop, Laptop, Printer, Internet Browser, Network connectivity, MS-Office, VPN client etc. MDM client troubleshooting/set-up would be an added advantage



To apply online please use the 'apply' function, alternatively you may contact Melissa at melissa.low(at)randstad.com.sg

EA: 94C3609 \R1658081




skills

helpdesk, service desk, help desk, servicedesk, technical support, it support

qualification

Requirements
Minimum Diploma in IT
Good telephone manner
2-3 years. At least 1 Years work experience in technical Help desk/Service desk

educational requirements

Associate Degree/Diploma