service desk engineer in Singapore

posted
contact
anson koh, randstad
job type
permanent
salary
S$ 2,500 - S$ 2,800 per month

job details

posted
location
singapore
specialism
information technology
job type
permanent
working hours
Full-Time
salary
S$ 2,500 - S$ 2,800 per month
experience
3 years
reference number
91M0144326_1589258435
contact
anson koh, randstad
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job description

about the job

  • Resolve inquiry/problem within prescribed time limits, otherwise escalate to appropriate Level 2 resource within agreed upon SLA escalation time periods

  • Manage assigned incidents and requests according to End User Computing (EUC) SLA’

  • Provide single-point-of-contact call ownership from receipt of the call through resolution and closure for tracking, coordination, escalation, and resolution for all User Service Request calls

  • Experience in handling Ticketing System

  • Provide support and services to clients for any IT related technical assistance

  • Response to queries from all emails and calls



skills and experience required

  • Familiar with working on Windows 2003/Windows 2008, or Linux based distributions
  • A keen interest in networking and WAN technology 
  • Must be able to demonstrate a customer first approach to support 
  • The ability to liaise and communicate confidently and professionally with customer representatives at all levels
  • Natural aptitude for trouble shooting & problem solving 
  • Have solid experience in a helpdesk or technical support environment 
  • Highly organised and able to work on own initiative to complete the range of tasks required 
  • Flexible and willing to support on 24/7



To apply online please use the 'apply' function, alternatively you may contact Anson Koh at 9025 4389.
(EA: 94C3609/ R1655013 )



skills

CCNA, MCSA, Windows

qualification

Computer Engineering / Information Technology

educational requirements

Associate Degree/Diploma