service desk specialist x 3 in Singapore

posted
contact
anson koh, randstad
job type
contract
salary
S$ 1,600 - S$ 2,300 per month

job details

posted
location
singapore
specialism
information technology
job type
contract
working hours
Full-Time
salary
S$ 1,600 - S$ 2,300 per month
experience
1 year
reference number
91M0144326_1595398843
contact
anson koh, randstad
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job description

Why Join?

  • 12 months renewable contract (potential of conversion)
  • on-job training provided
  • Mutiple headcounts
  • Rotating / fixed shift come with shift allowance

about the company

An leading SI MNC specialist in technology and communication technology.

Location of roles:

  • Changi Business Park

about the job

This role is on a yearly contract basis with Randstad Singapore and seconded to our client which is a leading IT Consulting company supporting some key projects in Singapore.

Your responsibilities will be as under (but not limited to):

  • Resolve inquiry/problem within prescribed time limits, otherwise escalate to appropriate Level 2 resource within agreed upon SLA escalation time periods
  • Manage assigned incidents and requests according to End User Computing (EUC) SLA’
  • Provide single-point-of-contact call ownership from receipt of the call through resolution and closure for tracking, coordination, escalation, and resolution for all User Service Request calls
  • Experience in handling Ticketing System
  • Provide support and services to clients for any IT related technical assistance
  • Response to queries from all emails and calls


key skills and experience required:

  • at least GCE "O" level with 6 months of experience in helpdesk or technical support environment.
  • Knowledge of window 7, XP and microsoft office
  • ability to liase and communicate confidently and professionally with customer representative a all level
  • Flexible and willing to support 24/7


To apply online please use the 'apply' function, alternatively, you may contact Anson at 9025 4389
(EA: 94C3609/ R1655013 )

skills

service desk support

qualification

Computer engineering / information technology

educational requirements

Vocational/Professional Qualification