service manager in Singapore

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job details

posted
location
singapore
specialism
life science
job type
permanent
working hours
Full-Time
salary
s$ 48,623 - s$ 110,000 per year
experience
5 years
reference number
91M0125196_1535697360
contact
rachel ren, randstad
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job description

about the company

A research, development and manufacturing MNC that provides holistic clinical laboratory solutions including lab automation & informatics, rapid test, and in-vitro diagnostics kits. With extensive global presence, this company has received strong brand recognition. It has a dynamic and innovative culture, and offers immense career opportunities for its employees. If you are ambitious and embrace challenges, this will be the best platform to unleash your potential.

about the job

You will report to your General Manager, and be responsible for technical support provided to your end-customers and channel partners in South East Asia. You will educate, train, and manage your Field Service Engineers and distributors, to ensure a consistent service branding that quality service is always provided to end-customers regardless of their location. You will:

  • Directly supervise a team of Field Service Engineers
  • Take P&L responsibilities for Service Contract sales and delivery
  • Ensure timely delivery of technical support when a user challenge is escalated from distributors
  • Conduct trainings for distributors to improve their technical capacity on a regular basis
  • Closely partner with Sales teams to ensure alignment of business goals



skills and experience required

  • Degree or above, in Engineering, Science, or Business
  • 5 years+ experience in field service management and planning, with any Scientific Instrumentation business
  • Prior experience with In-vitro Diagnostics instrument



To apply online please use the 'apply' function, alternatively you may contact Rachel at 6510 1338.
(EA: 94C3609/ R1767439 )





skills

Service Management, Field Service, Life Science, Biotechnology, In-vitro Diagnostics, Clinical Diagnostics, Core Laboratory, IVD

qualification

Bachelor's degree

educational requirements

Bachelor Degree