service manager in Singapore

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job details

posted
location
singapore
specialism
life science
job type
permanent
working hours
Full-Time
salary
s$ 90,000 - s$ 120,000 per year
experience
10 years
reference number
91M0126817_1539855887
contact
rachel ren, randstad
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job description

about the company
A global leader in clinical lab automation and workflow solutions, represented in over 100 countries. With cutting-edge innovations and excellent teamwork, this company will be a best platform for you who are ambitious and cannot wait to make a difference on the lives of many.


about the job

You will be responsible for technical support provided to your end-customers and channel partners in South East Asia, Hong Kong, and Taiwan. You will educate, train, and manage your Field Service Engineers and distributors, to ensure a consistent service branding that quality service is always provided to end-customers regardless of their location. You will:

  • Directly supervise a team of Field Service Engineers
  • Take P&L responsibilities for Service Contract sales and delivery
  • Ensure timely delivery of technical support when a user challenge is escalated from distributors
  • Conduct trainings for distributors to improve their technical capacity on a regular basis
  • Closely partner with Sales teams to ensure alignment of business goals

skills and experience required

  • Degree or above, in Engineering, Science, or Business
  • 5 years+ managerial experience in field service management and planning, with any Medical Device, Clinical Diagnostics, or Scientific Instrument business
  • Strong business acumen and proven experience in profit & cost management
  • Prior experience with Clinical Diagnostics instrument



To apply online please use the 'apply' function, alternatively you may contact Rachel at 6510 1338.
(EA: 94C3609/ R1767439 )






skills

no additional skills required

qualification

no additional qualifications required

educational requirements

Bachelor Degree