about the companyOur client is headquartered in Singapore, engaged in property development and investments in Australia, China and across several European countries. about the jobMonitor all tenancies to ensure observance of all covenants and take appropriate actions to address or remedy any defaultCarry out the obligations and to enforce the rights of the Landlord in respect of the Tenancy Agreement signed between the Landlord and the TenantsAttend Tenant's inquiries, requests and feedback for repairs and put up recommendations for consideration, which seeking approval for expenses only to be payable by landlord arising from tenant’s requests prior to commitment to tenantsEnsure that all requests are properly recorded indicating clearly the date and time of requests, date and time of completion of such repairsTo ensure that our rights are in accordance with the Tenancy Agreement such that no unnecessary expenses are incurred by the Landlord throughout the tenancy periodTo plan and implement customer service gestures to foster good relationshipsTo provide adequate feedback channels for Tenants and maintain good relationships with them at all timesAll service chits/attendance calls will be filed for Landlord’s inspection if required. A copy of the tenancy procedures shall be furnished, if appointedPreparation of standard handover kit that comprises keys, accessories, inventory list, etc.Check the apartment thoroughly to ensure all defects are captured and provide recommendations for rectification. Thereafter, procure & coordinate the required works with the contractorsEnsure all defects of the apartment are recorded and rectified accordinglyLiaise with the contractors, service providers to ensure that all tenancy works are completed in a timely fashion at the required standardsConduct a check-in session of the Tenants, to ensure all the obligations in the Letter of Offer are adequately provided for and up to the required standards. about the manager/teamYou will be reporting directly to the team manager, and working closely with 2- 3 team members. skills and experience requiredApplicants should be minimally Diploma holders in any field of studies. have at least 3-5 years of customer service experience. He/she must have great interpersonal skills, needs to be a self-starter, independent and creative problem solver, highly proficient in the current office communication technologies, especially in microsoft office and excel functions. You should also be a strong team player with a positive attitude, and be passionate about customer service, or at least service oriented. If you believe you have the right skills and experience, please apply with us now. Consultant in charge - Colleen Wang(EA: 94C3609/ Reg: R1872162) Applicants must be fully vaccinated or have a valid exemption in accordance with MOM’s regulations to allow them to enter the workplace. Applicants may be required to share verifiable COVID-19 vaccination documents or proof of a valid exemption at the point of offer. Randstad Pte. Limited and/or the Client reserves the right to withdraw an offer if the applicant fails to provide verifiable COVID-19 vaccination and/or proof of exemption documents.