technical account manager in Singapore

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job details

posted
location
singapore
specialism
sales
job type
permanent
reference number
90M0349111_1527736745
contact
sam saunders, randstad
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job description

about the company
Our client is a global MNC and rapidly growing Data Science business.


about the job

This Technical Account Manager will focus on deploying products and work directly with clients on a daily basis in technical case resolution, enabling customized solutions, develop automation through scripting, specialized software and system scheduling, and provide technical training related to product maintenance.

The incumbent will own the feedback loop for customer issues from case generation, priority triage to resolution, including root cause analysis reporting and bridging viable enhancements to internal product engineering team.

He/she will also be exposed to customer business scenarios and enable product solutions to drive customer success.


skills and experience required

  • 5+ years of experience in operations management, strategic technical support, data science or engineering with exposure in big data systems or Cloud Platform such as Hadoop, AWS and Cloudera
  • Minimum of 4 years of experience in technical support, or a related field with experience in addressing post-production issues, technical support escalation and account management
  • Superior account management skills and demonstrated professional experience providing expert-level technical support
  • Knowledge of data analytics and data engineering to spot cause of issues faced by clients
  • Ability to multi-task and prioritize job requirements as well as strong organizational skills


To apply online please use the 'apply' function, alternatively you may contact Sam Saunders at 6510 6528.
(EA: 94C3609/R1437891)



skills

Technical Sales Data Analytics Data Science Hadoop AWS Cloudera Support

qualification

Degree in Computer Science / Data Science or related subjects.

educational requirements

Bachelor Degree