technical customer specialist (sql)- immediate! in Singapore

posted
contact
chloe chen, randstad
job type
permanent
salary
S$ 4,500 - S$ 6,500 per month

job details

posted
location
singapore
specialism
information technology
job type
permanent
working hours
Full-Time
salary
S$ 4,500 - S$ 6,500 per month
reference number
91M0142322_1580725153
contact
chloe chen, randstad
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job description

about the company

Global payments & technology company.

about the job


Role
• Reviews customer issues logs, proposes initial enhancements and assists in problem resolution, including escalating advanced issues
• Analyzes, troubleshoots, and pulls code and data to solve customer inquiries; uses a combination of available tools and individual knowledge
• Guides customers through training documents, and may provide alternative solutions
• Provide guidance to less experienced team members on a need to basis
• Manages smaller project/initiatives as an experienced individual contributor with specialized knowledge within assigned discipline
• Provides technical and domain support to internal consultation process to answer technical questions and explain technical concepts
• Willingness to work on rotating shifts in a 24/7 environment

skills and experience required

• Experience in Technical Support delivery to B2B customers
• Experience using proprietary tools, systems, and documentations to resolve moderately difficult customer issues.
• Knowledge on SQL (basic table reading and querying)
• Success in answering and completing technical customer service inquiries; demonstrates strategic and preventative thinking with moderately difficult concepts
• Strong ability to communicate technical solutions and concepts successfully to different level of audiences
• General understanding of software patterns and concepts, programming languages, database structures, and related operational protocols
• Highly desirable to have general understanding of payment networks and industry.
• Demonstrated initiative in building relationships with colleagues from multiple areas within your organization
• Experience in working with data for reporting & escalation management
• Willingness to work on rotating shifts in a 24/7 environment


To apply online please use the 'apply' function, alternatively you may contact Chloe Chen at chloe.chen(@)randstad.com.sg. (EA: 94C3609 /R1768253)



It is required that you are a resident or citizen

skills

no additional skills required

qualification

no additional qualifications required

educational requirements

Associate Degree/Diploma