The role will require a significant amount of travel both domestic and international (up to 80-90%) including some countries considered as High-Risk (for example PNG or Thailand)
Responsible for meeting daily service needs with regards to installation activities and driving customer satisfaction
Installs equipment in the field; provides customer familiarization training as required
As required, plays the role of technical lead on the project working closely with the Program Manager and the rest of the installation team as applicable
Documents all installation work and submits paperwork in a timely manner
Responsible for reporting product quality issues/concerns identified during the installation activities
Participates in Service sales opportunities and assists with promoting and implementing revenue programs
Ensures that relevant tools and test equipment are properly maintained and calibrated
Assesses product/equipment performance based on field support data
Seeks to provide technical support to customers and other service professionals as required
Possesses a solid level of technical knowledge on the main company’s products in the region
Establishes and maintains a close relationship with senior level Field Service Engineers and Product Specialists
Exercises every available measure to control and minimize costs
Requirements
2-3 years’ experience is highly beneficial, being directly involved in field service/installation of electro-mechanical and electronic systems/equipment.
Must be willing & able to travel sometimes at short notice and stay away from home for the duration of the project.
Due to the security industry requirements, you would need to be able to pass all the relevant security clearance processes, imposed by the customer and/or site
We regret that only shortlisted candidates will be contacted.
Applicants must be fully vaccinated or have a valid exemption in accordance with MOM’s regulations to allow them to enter the workplace. Applicants may be required to share verifiable COVID-19 vaccination documents or proof of a valid exemption at the point of offer. Randstad Pte. Limited and/or the Client reserves the right to withdraw an offer if the applicant fails to provide verifiable COVID-19 vaccination and/or proof of exemption documents.
EA: 94C3609 / Reg: R21103172
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Responsibilities
The role will require a significant amount of travel both domestic and international (up to 80-90%) including some countries considered as High-Risk (for example PNG or Thailand)
Responsible for meeting daily service needs with regards to installation activities and driving customer satisfaction
Installs equipment in the field; provides customer familiarization training as required
As required, plays the role of technical lead on the project working closely with the Program Manager and the rest of the installation team as applicable
Documents all installation work and submits paperwork in a timely manner
Responsible for reporting product quality issues/concerns identified during the installation activities
Participates in Service sales opportunities and assists with promoting and implementing revenue programs
Ensures that relevant tools and test equipment are properly maintained and calibrated
Assesses product/equipment performance based on field support data
Seeks to provide technical support to customers and other service professionals as required
Possesses a solid level of technical knowledge on the main company’s products in the region
Establishes and maintains a close relationship with senior level Field Service Engineers and Product Specialists
Exercises every available measure to control and minimize costs
Requirements
...
2-3 years’ experience is highly beneficial, being directly involved in field service/installation of electro-mechanical and electronic systems/equipment.
Must be willing & able to travel sometimes at short notice and stay away from home for the duration of the project.
Due to the security industry requirements, you would need to be able to pass all the relevant security clearance processes, imposed by the customer and/or site
We regret that only shortlisted candidates will be contacted.
Applicants must be fully vaccinated or have a valid exemption in accordance with MOM’s regulations to allow them to enter the workplace. Applicants may be required to share verifiable COVID-19 vaccination documents or proof of a valid exemption at the point of offer. Randstad Pte. Limited and/or the Client reserves the right to withdraw an offer if the applicant fails to provide verifiable COVID-19 vaccination and/or proof of exemption documents.
EA: 94C3609 / Reg: R21103172
show more
experience
8 years
skills
no additional skills required
qualifications
no additional qualifications required
education
Bachelor Degree
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