technical service manager (team management) in Singapore

posted
contact
winson tan, randstad
job type
permanent
salary
S$ 10,000 - S$ 12,000 per month

job details

posted
location
singapore
specialism
information technology
job type
permanent
working hours
Full-Time
salary
S$ 10,000 - S$ 12,000 per month
reference number
91M0137644_1572419988
contact
winson tan, randstad
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job description

about the company

Our client is a global MNC and a leader within IOT & Cloud services industry. They serve their clients by providing innovative IOT Cloud ideas in a highly scalable and cost effective environment. They are currently engaging in a massive expansion with Singapore as their regional headquarter.


about the job

  • Provide Service Operations support to internal and external customers in accordance with the terms of the customer contract and SLAs.
  • Carry out incident and problem management support to the highest standards and co-ordinate the resolution with the appropriate resolver groups.
  • Ensure shortest possible restoral times possible, initiating the timely escalations to specialized Resolver groups inside and outside the organization, according to the customer contracts and SLAs and monitoring requirements.
  • Adhere to installation guidelines and industry best practices in order to deliver quality Service Operations.
  • Reporting and escalating all observed problems to proper operational escalation points.
  • Report on the monthly performance of the team and provide feedback to the relevant management teams.
  • To ensure the Service Operations team adheres to the highest working standards for all incidents and problems by providing guidance, support and direct management.
  • Manage the first line responsibility and budgets for the different teams under Service Operations, including Quality of service


skills and experience required
In-depth knowledge and understanding in one or several of the following domains:

  • Network protocols and services, System and Applications
  • Customer Service, pro-activeness and ownership attitude and sense of service to support customers and own their issues until resolution to their satisfaction
  • Installation and configuration of end user applications and software.
  • Ability to analyze, draw conclusions, and create solutions to complex customer or infrastructure problems
  • Knowledge and ability to install and repair Desktop PCs, Office Printers, ATI Printers, Switches, Routers, Hubs, IP Phones, Servers, WAN connectivity equipment (Modems, ISDN), and Cabling - to component level
  • Ability to build relationships with peer and management levels both with clients and the company management


To apply online, please click on the appropriate link. Alternatively please contact Winson Tan at 6510 3638 to discuss more on the opportunity. EA(94C3609/R1113471)

skills

Service Delivery, SLA, Service Management

qualification

no additional qualifications required

educational requirements

Bachelor Degree