about the company
Our client, one of the top players in the Insurance industry and passionate about delivering the best service to customers.
about the job
This is a newly created position and the ideal incumbent will be required to build and lead a team of up to 15 Telesales Consultant. As a Telemarketing Manager, you will be tasked to develop and implement effective telemarketing sales strategies. You will be responsible for recruiting, training, and managing the performance of Telesales Consultants, ensuring that the call qualities are adherence to company's standards.
Additionally, the ideal incumbent is expected to analyse the performance of the Telesales Consultants, set daily weekly/monthly sales targets and developing of sales scripts for each product and campaign.
In order to be successful for this position, the incumbent needs to be experienced in calls monitoring, call scoring, and side-by-side coaching to assess Telesales Consultant's performance.
skills and experience required...