training manager (call-centre) in Singapore

posted
contact
joshua fong, randstad
job type
contract

job details

posted
location
singapore
specialism
corporate support & legal
job type
contract
working hours
Full-Time
experience
5 years
reference number
91M0135254_1562048113
contact
joshua fong, randstad

job description

about the company

This company is a leading technology and financial services provider and they are looking for a Training Manager to join their growing business in the Singapore office.

about the job

As a Training Manager, you will be required to:

  • Develop a training curriculum that is relevant to the team and is also aligned with the company’s vision and mission
  • Ensure the quality of service provided is up to standard through consistent follow up, coaching and trainings with outsourced contact centres
  • Assist in the analysis of training needs through the study of customer feedback and complaints
  • Review of Standard Operating Procedures (SOPs), identifying gaps before implementing initiatives to instill and encourage a positive change within customer experience
  • Collaborate with outsourced trainers to ensure Team Members undergo relevant assessments to evaluate their performance
  • Ensure that information relating to the Team Members’ training enrollment, completion and feedback are channeled to the appropriate parties

skills and experience required

The ideal candidate should possess a Diploma in Training and Development/Education or any related field. You should come with a minimum of 5 years of training experience in a call center or an established customer-service environment. You should have experience in developing and delivering training, coming from an operational background where you have driven operations and provided excellent service excellence. Experience and knowledge in call audit and call monitoring will be an advantage. You should demonstrate excellent communication skills and must be willing to travel and able to work independently with minimal supervision.

If the above describes you, feel free to reach out for a confidential discussion by applying to this role.

Consultant-in-charge: Joshua Fong (EA: 94C3609/ R1766275)








skills

no additional skills required

qualification

no additional qualifications required

educational requirements

Associate Degree/Diploma