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travel reservations agent (5-day work week).

job details

summary

    job details

    about the company

    My client is a global travel management firm established in Europe over 30 years ago and has since expanded into over 10 markets worldwide. They adopt a follow-the-sun model to ensure 24-hour assistance is readily available for their clients, ensuring quality and timely service around the clock. As such, you will be required to work 5 days a week, including weekends and public holidays, on an 8-hour shift between 8.30am-6pm.

    about the job

    As a Customer Experience Agent, you will be responsible to answer calls from international corporate clients to provide timely and efficient service to all enquiries related to air, rail and hotel reservation bookings and ticketing, and ensure all required details are documented according to company procedures. You will need to deliver the highest standards of customer service by developing excellent customer relationships, as well as reporting and resolving errors / client complaints, which includes the processing of complex reissues and pricing records accurately. You will also be working closely with travel partners and vendors to negotiate the best rates and prices to obtain the most cost-effective deals for clients.

    about the manager/team

    You will be reporting to the Team Lead and will work in a team of 7 other colleagues to support global clients from the US, UK and Australia.

    skills and experience required

    The ideal candidate should come with relevant Tourism and Travel qualifications and have at least 7 years of experience in a similar role preferably in a corporate travel / travel management company. You will need to be a good team player and have strong verbal and written communication skills to interact with global clients who are native English speakers. Coming with good experience in supporting VIP/CIP clients, specifically in the entertainment industry, as well as managing group travel arrangements with multiple destinations, will contribute to your success in this role. You will be required to work with multiple IT applications and systems to update and maintain client information, and prior experience in using Galileo GDS will work to your advantage.

    To apply online please use the 'apply' function. Consultant in-charge: Rebecca Koh

    (EA: 94C3609/ R2198637 )



    Applicants must be fully vaccinated or have a valid exemption in accordance with MOM’s regulations to allow them to enter the workplace. Applicants may be required to share verifiable COVID-19 vaccination documents or proof of a valid exemption at the point of offer. Randstad Pte. Limited and/or the Client reserves the right to withdraw an offer if the applicant fails to provide verifiable COVID-19 vaccination and/or proof of exemption documents.

    about the company

    My client is a global travel management firm established in Europe over 30 years ago and has since expanded into over 10 markets worldwide. They adopt a follow-the-sun model to ensure 24-hour assistance is readily available for their clients, ensuring quality and timely service around the clock. As such, you will be required to work 5 days a week, including weekends and public holidays, on an 8-hour shift between 8.30am-6pm.

    about the job

    As a Customer Experience Agent, you will be responsible to answer calls from international corporate clients to provide timely and efficient service to all enquiries related to air, rail and hotel reservation bookings and ticketing, and ensure all required details are documented according to company procedures. You will need to deliver the highest standards of customer service by developing excellent customer relationships, as well as reporting and resolving errors / client complaints, which includes the processing of complex reissues and pricing records accurately. You will also be working closely with travel partners and vendors to negotiate the best rates and prices to obtain the most cost-effective deals for clients.

    about the manager/team

    You will be reporting to the Team Lead and will work in a team of 7 other colleagues to support global clients from the US, UK and Australia.

    skills and experience required

    The ideal candidate should come with relevant Tourism and Travel qualifications and have at least 7 years of experience in a similar role preferably in a corporate travel / travel management company. You will need to be a good team player and have strong verbal and written communication skills to interact with global clients who are native English speakers. Coming with good experience in supporting VIP/CIP clients, specifically in the entertainment industry, as well as managing group travel arrangements with multiple destinations, will contribute to your success in this role. You will be required to work with multiple IT applications and systems to update and maintain client information, and prior experience in using Galileo GDS will work to your advantage.

    To apply online please use the 'apply' function. Consultant in-charge: Rebecca Koh

    (EA: 94C3609/ R2198637 )



    Applicants must be fully vaccinated or have a valid exemption in accordance with MOM’s regulations to allow them to enter the workplace. Applicants may be required to share verifiable COVID-19 vaccination documents or proof of a valid exemption at the point of offer. Randstad Pte. Limited and/or the Client reserves the right to withdraw an offer if the applicant fails to provide verifiable COVID-19 vaccination and/or proof of exemption documents.