essential handbook for clients managing contractors.

If you’re a first-time user of the myRandstad client portal, welcome!

To get you started, a Randstad consultant will set up access and you will receive an email inviting you to create a password. Once you’ve successfully created a password, you can start accessing the portal via this link: my.randstad.com.sg.

Login with your business email address and password that you created to access your account to get started. If you need any assistance and you can’t find the answers in this FAQ, you can reach out to your Randstad consultant.

If you forget your password or need to update it, you can do so from the login screen of the portal via my.randstad.com.sg.

Click on the “forgot password” button and follow the instructions to create a new password.

You will receive an email with information about a pending time sheet submission. Follow the instructions in the email and a new window or tab will open to bring you to the myRandstad client portal where you will complete the approval process.

Once you’re in the portal, click on “time sheets” on the menu selection at the left side of your window.

Scroll past the calendar to see a list of all the time sheets that are pending your review and approval. Click on the time sheet numbers to review, approve or decline. You can also insert comments during your review.

In each time sheet, you will see 3 options at the top — shifts, expenses, and allowances. It is important that you review all 3 tabs before you approve or reject a submission.

Shifts - This will include the date, working hours (start time and end time), unpaid break time and the total hours that the contractor has worked. Contractors are required to fill the time sheet from the first day to the last day of the month, even if the time sheet is submitted earlier.

Please ensure that all working hours and leaves taken during the month are accurately reflected.

Expenses - Any requests for reimbursement will be entered on the expense table, which will provide information on the date the expense was incurred, the amount, and the type of expense. To remain compliant, all expense requests must be submitted with an attachment of the invoice or receipt for your review and approval.

Allowances - If the contractor is entitled to allowances stated either in the employment contract or with prior written approval, they may claim them via the allowances tab. To remain compliant, all allowance requests must be submitted with an attachment of the invoice, receipt or written approval.

Once you have selected and reviewed a time sheet, the option to either approve or reject can be found at the bottom of the window.

You can also see comments from the contractor, as well as an input box to leave any comments.

Before approving the time sheet, please make sure that all pending leave applications are reviewed and approved. This will calculate any non-paid and paid time off in the monthly salary.

If the issue persists, please reach out to your Randstad consultant for support.

Contractors should apply for leaves directly on myRandstad’s leave portal after checking in or informing you.

You will receive an automated email informing you of the leave application. You can follow the instructions in the email, or visit the myRandstad client portal to review and approve the leave application.

On the myRandstad client portal, click on “leave” on the menu selection at the left side of your window.

Once you enter the leave module, you will see a calendar. Scroll down and you’ll be able to see a section titled “waiting approval” where you will see a list of all pending leave applications. Click on the “respond” button to proceed.

You will be able to see your contractor’s leave balance in the automated email or on the myRandstad portal when reviewing their application.

If the contractor does not have enough leave balance, you can either approve in advance or approve as unpaid.