get answers to frequently asked questions.
i don’t have a myRandstad account, how can I register for one?
If you’re a first-time user of the myRandstad portal, welcome!
To get you started, a Randstad consultant will set up access and you will receive an email inviting you to create a password. Once you’ve successfully created a password, you can start accessing the portal via this link: my.randstad.com.sg.
Login with your email address and password that you created to access your account to get started. If you need any assistance and you can’t find the answers in this FAQ, you can reach out to your Randstad consultant.what do I do if my email address is not recognised?
how can I reset my password?
why do I need to submit time sheets?
Submitting time sheets is an important part of our process. It ensures your work hours are aligned with the employment contract obligations and to calculate accurate payroll processing to make sure that you are paid correctly and on time.how do I submit my time sheets?
You can submit or revise time sheets via the myRandstad portal: my.randstad.com.sg.
You can access the portal from your desktop and laptop, as well as via the ‘my Randstad’ mobile app that is available for download from Google Play and Apple App stores.
Once your time sheet is submitted and approved, you will receive an automated email notification. Information about how to fill in your time sheets will be shared with you once you start your assignment.I’ve been told to use another portal to submit my timesheets, what do I do?
Some of our clients have a preference for contractors to use their systems instead of the Randstad portal. If you are requested to use another portal, your Randstad consultant will make sure to get all the instructions and training you need to get you started.what is my deadline for time sheet submission?
We will notify you of your time sheet submission deadlines during your onboarding. Contractors who are on their last month of assignment will have a different time sheet submission date, as advised by your Randstad consultant.
• Weekly timesheets must be submitted by every Friday at 5pm, Singapore time.
• Timesheet submission for Monthly Contractors is between 24th and 26th every month, unless a different deadline is specified by your Randstad consultant.how can I claim expenses?
You can submit your expense claim via the myRandstad portal: my.randstad.com.sg.
The expenses tab in the Randstad e-timesheet system must be completed with the relevant receipts attached to the claim. Expense claim reimbursements are made at the same time as your monthly or weekly pay.
If the expenses are received after the deadline for time sheet submission, then they will be paid in the following month. Claims made without a valid attachment will not be approved and reimbursed until one is provided.
For all expense claims in foreign currency (non-SGD), you will need to complete an expense claims form and provide the value in foreign currency, the foreign exchange rate(s) and the SGD-equivalent value. This expense claims form must be endorsed by the Client and submitted to the Randstad Contracting Admin Team with your corresponding timesheets for processing.
All expenses must be approved by the Client prior to incurring the cost.
am I allowed to take annual leave?
how can I apply for annual leave?
If you are entitled to annual leave as outlined in your employment contract, your request should be agreed between yourself, your Randstad consultant and the Client prior to the formal application.
All leave applications must be submitted on the Leave Module in the my Randstad portal.how can I apply for medical leave?
If you need to apply for sick leave, please notify your line/reporting manager as early as possible, ideally before you are due to start work on the day that is intended as sick leave. If that is not practicable, you must notify your manager as soon as possible after that time.
A medical leave request must be submitted and approved in the Leave Module (click on the ‘leave’ in the my Randstad portal). Please attach a digital copy of the medical certificate before submitting.who and when should I notify you about my in-camp training / reservist call up?
If you have a Singaporean citizenship (Singaporean citizens and Permanent Residents) and have served National Service before, you may be required to serve In-Camp Training (ICT) or Reservist periodically as mandated by the local authorities.
Once you receive an ICT or reservist-call-up, please notify your Randstad consultant or the Randstad Contracting Admin Team immediately. You’ll need to notify the dates of your ICT or reservist and forward a copy of the necessary documents for payrolling and our internal records.
To avoid any potential delays in payment, please forward a copy of the necessary document (SAF100) as soon as possible for our submission to SPF or MINDEF.
when and how will I receive my salary?
We will process salaries upon our completed review of an approved and error-free time sheet according to the timeline shared with you during your onboarding process. If you would like to inquire more about your salary, please contact your Randstad consultant / representative.do I need to contribute my salary to the central provident fund?
All citizens and permanent residents in Singapore are required to contribute part of the gross salary to the Central Provident Fund. The contribution rates are based on the gross salary and employee’s age. Visit www.cpf.gov.sg for more information.
Work Pass holders will come under the CPF scheme if they become permanent residents or citizens of Singapore. This takes effect from the day they’re granted permanent local residency.how will my pay rates be decided?
how do i access my past and current payslips?
who should I contact if I’ve a query about matters relating to my salary and payslips?
can't find what you're looking for in our FAQs?
randstad's business principles.
Randstad’s Business Principles are set around and are supportive of our core values: to know, to serve and to trust; simultaneous promotion of all interests; and striving for perfection. The Business Principles are our minimum standards. They set out what you can expect from us, and what we can expect from you.
The Business Principles are set out below.
read moredata protection.
At Randstad, protecting your personal data is important to us. We are committed to ensuring that your privacy is respected and maintained at all times and have based this Privacy Statement on applicable privacy laws as well as our existing obligations of confidentiality.
During your assignment with the Client, you are to comply at all times with the Client’s policies on personal data, confidential information and information security. Please contact your Randstad consultant if your manager/supervisor at the Client’s office has not provided the relevant policies to you on this.
workplace safety.
You are an important asset to Randstad, which is why we take all reasonably practicable steps to ensure your health and safety in the workplace when working with our clients. Workplace health and safety is largely about common sense and we ask you to co-operate with Randstad and our clients to ensure your own personal safety and to make sure that your actions do not endanger those around you.
Your safety, and the safety of the people you are working with, depends on your awareness of safe working practices and the need for a safe working environment. Although Randstad acknowledges its obligations to you, safety is a cooperative effort.
You must take responsibility for your own safety by:
- Advising your Randstad consultant prior to starting an assignment and during an assignment if you have any injuries or disabilities which will not allow you to perform your role in a safe manner.
- Informing your Randstad consultant if your ability to perform duties safely in the workplace changes at any time.
- Making sure you know how to perform the job safely before you commence work by reading and complying with the Client’s health and safety policy for the particular office or worksite that you are assigned to.
- Being aware of any safety risks associated with the intended tasks.
- Following all safety instructions of the Client.
- Reporting anything that you feel is unsafe about the equipment, task or work environment to the Client and to your Randstad consultant.
- Avoiding the use of equipment that you are not fully trained to use or unsure how to operate in a safe manner.
- Discussing any aspect of job safety that you are concerned about with your supervisor from the Client and your Randstad consultant.
Please ensure that you are provided with the Client’s health & safety policy/policies before or on the first day of your assignment. Please contact your Randstad consultant if your manager/supervisor at the Client’s office has not provided this to you or if you have any questions or need additional support.
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