assistant client service manager/ executive (policy servicing).

about the company.

Our client is a well-established multinational financial institution with an extensive international footprint across numerous markets. Recognized for its operational stability and comprehensive portfolio of insurance solutions, the organization provides a collaborative platform for professionals seeking long-term career growth.

about the job.

Step into a key operational role supporting corporate policy administration and delivering exceptional client fulfillment within a dynamic team.

• Oversee end-to-end administration for corporate accounts, managing policy onboarding, billing schedules, and contract documentation.
• Maintain service quality benchmarks by ensuring accurate and timely processing of renewal cycles, member adjustments, and related disbursements.
• Act as a primary operational contact to address corporate client and intermediary service inquiries via designated service channels.
• Collaborate closely with internal functions, including underwriting, credit management, finance, and claims, to align operational workflows.
• Contribute to continuous service improvement initiatives, departmental projects, and user testing for system enhancements.

skills and experience required.

• Possess a recognized diploma in any field.
• Relevant working experience in operational administration, policy fulfillment, or customer service operations.
• Proficiency in digital productivity tools, particularly spreadsheet applications for reporting and data tracking.
• Strong interpersonal and communication skills to engage with corporate stakeholders and internal teams effectively.
• Detail-oriented approach with the ability to manage documentation timelines in an organized manner.

Please click on the 'apply' button to apply online. For more information, please reach out to Tori Quak. (EA: 94C3609 / R26163708)