customer service executive.

about the company
Our client is a well-established global manufacturer and distributor of electronic and electromechanical components. They are currently seeking a proactive Customer Service Executive to join their dynamic team and support daily sales fulfilment operations.

about the job

• Order & Sales Fulfilment: Process requests for quotations (RFQs/web enquiries), customer orders, and billing documentation to ensure monthly sales fulfilment targets are met.
• Post-Sales & Account Support: Manage delivery rescheduling, return requests (RMA), customer complaints, claims, and contract/forms administration.
• Sample & Logistics Coordination: Oversee the timely dispatch of product samples, catalogues, and marketing literature to clients.
• Operational Reporting: Compile periodic performance metrics and complaint reports, assist with inventory/stock take exercises, and support arrangements for customer site visits.
• Communication & Ad-hoc: Attend to customer enquiries promptly within target timelines, participate in team operational reviews, and handle ad-hoc duties as required.

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