customer service executive.

about the role
We are looking for Order Fulfilment / Order Processing / Sales Support Executives on behalf of clients in the electronics industry.

about the job

• Sales Fulfilment & Client Support: Drive monthly sales fulfilment targets while providing exceptional, timely support to our client base.
• Order Processing & Quotations: Oversee the end-to-end order cycle, including generating RFQs, processing web orders, and issuing accurate billing documents.
• Claims & Issue Resolution: Resolve delivery claims and process RMAs efficiently, while managing schedule adjustments, contract administration, and customer feedback.
• Sample & Collateral Fulfilment: Coordinate the prompt dispatch and distribution of product samples, catalogues, and marketing materials.
• Reporting & Account Support: Track service metrics to generate routine performance and complaint reports, and provide administrative support during on-site customer visits.
• Operations & Inventory Management: Actively participate in inventory stock takes, internal meetings, and ensure all incoming calls are addressed within stipulated service SLAs.