Drive operational optimization, business process re-engineering, and digital strategy across key enterprise functions.
Key Responsibilities
- Lead end-to-end business process re-engineering (BPR) and digital transformation initiatives across multiple operational units.
- Partner closely with the IT department to align business strategy with technology roadmaps, including automation, low-code, and AI-enabled solutions.
- Establish, promote, and execute regional process improvement frameworks, performance metrics, and governance standards.
- Collaborate with executive leadership and cross-functional teams to drive organizational change and secure stakeholder buy-in.
- Identify structural process gaps using operational data and implement scalable, tech-driven solutions.
Requirements
- Industry Background: Experience in insurance, financial services, or healthcare is strongly preferred.
- IT & Process Expertise: Proven background working within or alongside an IT department to deliver technology-enabled process optimization.
- Cross-Functional Leadership: Track record of planning and executing initiatives spanning multiple business units.
- Stakeholder Management: Demonstrated ability to influence, align, and direct multi-level stakeholders across an organization.
- Education: Bachelor's degree in Business, Information Technology, Computer Science, or a related field.
Preferred Qualifications
- Lean Six Sigma certification (Green Belt / Black Belt) or equivalent process improvement accreditation.
- Hands-on experience integrating data analytics or AI tools into enterprise workflows.
