summary

singapore
S$5,500 - S$6,500 per month
permanent
full-time

specialism
information technology
sub specialism
infrastructure, network design & support
reference number
91M0274894_1665649154663759833

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job details

about the company

...

this role is focused on working with a reputable global corporate services leader that provides operational and tech support to premier portfolio assets

Act as the ambassador for digital workplace change management and end-user communications

about the job

Act as the primary point of contact for Asia-Pacific end-user support, delivering high-quality IT service experiences.
Manage and resolve IT service requests end-to-end within a multi-stakeholder corporate environment.
Oversee end-user computing devices, managing IT asset tracking and software licensing inventories.
Provide onsite audio/video tech assistance, including live event support.
Provide remote L1 and L2 support to regional portfolio companies to ensure seamless user onboarding.
Draft and maintain internal IT procedures, documentation, and knowledge base articles

skills and experience required

Minimum 2+ years of experience in IT Service Delivery and end-user support.
Hands-on troubleshooting expertise in Windows OS, Microsoft 365 / Office 365, mobile devices, AV/VC equipment, and network printing.
Familiarity with IT Service Management (ITSM) processes and tools such as ServiceNow.
Solid understanding of basic network infrastructure and Wi-Fi connectivity to effectively perform triage and escalation.
Excellent communication and customer-service orientation to interact with diverse business and technical stakeholders.
Strong problem-solving abilities with an active interest in staying updated on current IT and cybersecurity trends.

To apply online please use the apply function, alternatively you may contact Leo Lim at leo.lim(@)randstad.com.sg (EA: 94C3609 | R21102289)

about the company

this role is focused on working with a reputable global corporate services leader that provides operational and tech support to premier portfolio assets

Act as the ambassador for digital workplace change management and end-user communications

about the job

Act as the primary point of contact for Asia-Pacific end-user support, delivering high-quality IT service experiences.
Manage and resolve IT service requests end-to-end within a multi-stakeholder corporate environment.
Oversee end-user computing devices, managing IT asset tracking and software licensing inventories.
Provide onsite audio/video tech assistance, including live event support.
Provide remote L1 and L2 support to regional portfolio companies to ensure seamless user onboarding.
Draft and maintain internal IT procedures, documentation, and knowledge base articles

skills and experience required ...

Minimum 2+ years of experience in IT Service Delivery and end-user support.
Hands-on troubleshooting expertise in Windows OS, Microsoft 365 / Office 365, mobile devices, AV/VC equipment, and network printing.
Familiarity with IT Service Management (ITSM) processes and tools such as ServiceNow.
Solid understanding of basic network infrastructure and Wi-Fi connectivity to effectively perform triage and escalation.
Excellent communication and customer-service orientation to interact with diverse business and technical stakeholders.
Strong problem-solving abilities with an active interest in staying updated on current IT and cybersecurity trends.

To apply online please use the apply function, alternatively you may contact Leo Lim at leo.lim(@)randstad.com.sg (EA: 94C3609 | R21102289)

skills
no additional skills required
qualifications
no additional qualifications required
education
Bachelor Degree

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leo lim

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digital workplace engineer (it support engineer).

job details

skills

qualifications

education

share this job.

the application process.

apply with randstad.

we'll contact you.

getting you registered.

compliance check.

reference and background check.

the perfect job for you.

the interview and negotiation.

start your new job.

get in touch

leo lim

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