about the company.
A mission-critical national service and infrastructure provider dedicated to maintaining essential public systems. The organization offers a highly collaborative, fast-paced technology environment focused on deploying advanced automation and geospatial solutions.
about the job.
Join a specialized software engineering team as an Application Support Engineer for a brand-new, large-scale Field Service Management (FSM) implementation. In this role, you will act as a "software detective"—investigating, diagnosing, and resolving complex technical issues across multiple interconnected components of business-critical systems.
System Troubleshooting: Analyze complex software failures, perform deep technical root-cause analysis, and develop structural solutions to ensure peak system stability and performance.
Geospatial & Fleet Support: Serve as a subject matter expert in spatial mapping data and field service applications, ensuring critical asset coordinates and mobile workflows sync seamlessly.
Cross-Functional Collaboration: Partner with multiple internal engineering, project, and infrastructure teams to handle end-to-end integration issues and support business-critical systems.
Risk Mitigation: Proactively monitor system health to identify potential infrastructure risks, recommending architecture and workflow improvements to prevent operational disruptions.
Knowledge Governance: Lead the technical documentation of troubleshooting methodologies, known errors, and system workflows to elevate the support capabilities of the wider team.
Continuous Improvement: Evaluate new support tools, monitoring scripts, and technical optimizations to drive system automation and efficiency.
skills and experience required.
Professional Experience: Minimum of 5 years of professional experience in application support, software engineering, or technical systems maintenance.
Geospatial Domain (Must Have): Expert, hands-on proficiency in ESRI ArcGIS and Leaflet.js for handling geospatial web maps and data visualization layers.
Field Service Domain (Must Have): Advanced proficiency and practical implementation or support experience with ServiceNow Field Service Management (FSM).
Analytical Mindset: Outstanding debugging, problem-solving, and root-cause analysis instincts across multi-tier enterprise applications.
Leadership & Communication: Strong interpersonal skills to influence technical decisions, collaborate effectively across diverse teams, and guide team choices under pressure.
key contract terms (for suppliers).
Experience Level: Minimum 5 years of relevant experience.
Please click on the 'apply' button to apply online. For more information, please reach out to Vievien Nathan. (EA: 94C3609 / R1440037)
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